Customer Service Agent - Czech Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Czech-speaking customers. Start date: 12 October 2026.

Customers often say thank you when a problem is finally solved, and that is a big part of the job. You will handle everyday requests from start to finish and escalate only when it is genuinely needed.

Your Responsibilities:

• Support new colleagues by sharing practical tips from your cases
• Recognise when a case needs escalating and hand it over with complete notes
• Track your own quality scores and act on the feedback
• Handle billing and account questions with care and accuracy

Requirements:

• Fluent Czech
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Comfortable learning new internal systems quickly
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Use the Apply button on this page to start. We review applications as they arrive, so it helps to apply early.