Customer Service Agent - Dutch Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

If you speak Dutch well and like working with people, this role in Athens could be a good fit. Start date: 19 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will work across phone, email and chat, so flexibility is part of the job.

Your Responsibilities:

• Confirm each resolution with the customer before closing a case
• Use internal knowledge articles to check answers before you respond
• Meet the quality and response standards the team sets
• Keep customers informed about timescales and next steps

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Patience and a helpful manner, even in difficult conversations
• Clear, professional written and spoken communication
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.