Customer Service Agent - Italian Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

We are building a Italian-speaking team in Athens, and we want people who enjoy helping others. Start date: 26 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Keep case records accurate and up to date
• Stay calm and courteous with frustrated customers
• Keep customers informed about timescales and next steps

Requirements:

• Fluent Italian
• Good English for internal tools and written documentation
• Comfortable learning new internal systems quickly
• Basic computer skills and confidence with web-based tools
• Ability to stay organised when handling several cases at once
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Everyone is welcome to apply, as we focus on skills and motivation. Apply below to get started.