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Customer Service Agent - Italian Speaker

Savior Artigos Texteis Lda

Role overview

Qualifications

  • Fluent Italian
  • Good English for internal tools and written documentation
  • Comfortable learning new internal systems quickly
  • Basic computer skills and confidence with web-based tools

Responsibilities

  • Track your own quality scores and act on the feedback
  • Keep case records accurate and up to date
  • Stay calm and courteous with frustrated customers
  • Keep customers informed about timescales and next steps

Key facts

Hard skills

Other skills

  • Customer Service
  • Basic Internet Skills
  • Organizational Skills
  • Adaptability
  • Calmness Under Pressure
  • Detail Oriented

About the company

Savior Artigos Texteis Lda logo

Savior Artigos Texteis Lda

Textiles Manufacturing

Savior was founded in 1986 and already has extensive experience in the textile sector. With the global market as our main target, our activity stands out, above all, for its strong commitment to quality, diversity and rigor. We aim to offer the best service and fully satisfy the customer. Our portfolio consists of a wide range of clothing products in the most varied aspects, ensuring that we are always at the forefront of market trends. Completely adapted to today's needs, we look to the future with maximum responsibility, competitiveness and innovation, without ever leaving aside social and environmental issues. With the greatest dedication and objectivity, we believe we are on the right path to becoming the ideal partner in the textile sector.

Company details

Company typeStartup
IndustryTextiles Manufacturing
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

We are building a Italian-speaking team in Athens, and we want people who enjoy helping others. Start date: 26 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation.

Your Responsibilities:

  • Track your own quality scores and act on the feedback
  • Keep case records accurate and up to date
  • Stay calm and courteous with frustrated customers
  • Keep customers informed about timescales and next steps

Requirements:

  • Fluent Italian
  • Good English for internal tools and written documentation
  • Comfortable learning new internal systems quickly
  • Basic computer skills and confidence with web-based tools
  • Ability to stay organised when handling several cases at once
  • A quiet workspace and a reliable internet connection for remote work
  • Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Everyone is welcome to apply, as we focus on skills and motivation. Apply below to get started.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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