Norwegian-Speaking Customer Support Agent – Relocate to Athens, Greece

Are you a native Norwegian speaker looking for a new adventure in the sun? Join an international customer experience team supporting one of the world's leading streaming and entertainment platforms. You will help Norwegian-speaking customers with their accounts, billing and technical questions, while living in Athens, one of Europe's most vibrant cities.

No previous experience is needed. If you enjoy helping people and love the world of entertainment, we want to hear from you.

Key Responsibilities

• Support customers mainly by phone, with chat and email possible in the future
• Resolve billing and account questions, including account access, sign-up, payment methods and account sharing
• Troubleshoot technical issues such as connectivity, device compatibility and app errors
• Support customers who are considering cancelling, and help retain their subscription
• Work with internal support teams in English via chat on more complex cases
• Deliver efficient, professional service that keeps customer satisfaction high

Requirements

• Native or C1/C2 level Norwegian, written and spoken
• B2 level English or higher, with strong reading skills for training and internal communication
• Strong PC skills and confidence using different software applications
• Typing speed of at least 25 words per minute
• Excellent communication and multitasking skills
• Eligible to work in the EU: EU citizenship, a valid work permit card.
• Flexibility to work rotating shifts, including occasional weekends

What We Offer

• Competitive monthly salary plus a performance-based productivity bonus
• Relocation package: flight ticket within the EU, 2 weeks of hotel accommodation, airport pickup, and real estate agency fee covered
• Paid training from home, followed by a 4-week nesting period
• Work from home once you are settled in Athens
• An international, multicultural work environment
• The chance to live and work in Greece