Swedish-Speaking Customer Experience Expert – E-commerce, Travel & Tech

About the Position

We are looking for Swedish-speaking Customer Experience Experts to support international brands across e-commerce, fashion, travel, technology, home appliances and financial services.

You will assist Swedish-speaking customers with orders, deliveries, bookings, payments, claims and product-related enquiries through phone, chat and email.

Key Information

• Contract: 8 months, with potential for extension
• Schedule: Monday to Friday, with occasional weekend shifts depending on the team
• Working Hours: Fixed day shifts or rotating shifts
• Relocation: Support provided for selected positions
• Training: Comprehensive induction, nesting period and ongoing training
• Part-time options may be available in selected teams.

Responsibilities

• Handle customer enquiries via phone, chat and email.
• Assist with orders, deliveries, returns, bookings, payments and account-related questions.
• Process claims, refunds and complaints according to established procedures.
• Troubleshoot technical issues involving products, devices, appliances and online services.
• Escalate complex cases to specialised teams and follow up until resolution.
• Record customer interactions accurately in CRM systems.
• Maintain high standards of service quality, compliance and customer satisfaction.

Requirements

• Native-level or C1 proficiency in Swedish.
• B2 level of English (C1 for some teams).
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-oriented approach.
• Good computer skills and ability to work with multiple systems.
• Ability to multitask in a fast-paced environment.
• Previous customer service experience is an advantage but is not required for most positions.