French-speaking Customer Support Agent (Financial Services) – Remote (Greece)

Join the customer assistance centre of a global leader in payment processing. You will support customers by phone, chat and email, with enquiries covering lost or stolen cards, card benefits, transaction issues and balance checks. You will start in frontline support and then expand into back-office email and social media support.

Key responsibilities

• Support customers with card products and services by phone, chat and email
• Log and track every interaction accurately in the CRM
• Handle frontline queries, starting with phone or chat in French
• Move on to back-office tasks, including email and social media support
• Manage 10–20 cases per day across approximately 10 client tools

Requirements

• Native-level or C1 French
• B1 English
• At least 2 years of call centre experience
• Experience in financial services support is a strong advantage
• Advanced written communication skills
• Confident PC use and strong multitasking

What we offer

• Competitive monthly salary, with scheduled salary increases
• Monthly productivity bonus
• Relocation support
• 2-week nesting period, with the first week on-site in Athens
• Remote work on a 24/7 account with rotating shifts, including about two weekends per month and occasional night shifts