XTN-8B92721 | TECHNICAL WRITER

For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives.   To create true business value our innovative solutions are designed to meet customers’ individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions.

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators.  Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers’ business environment and objectives before delivering actionable ideas to improve our customers’ IT infrastructure and user experience.

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company profit sharing
• Professional development opportunities
• Flexible work arrangements:  Remote Position
• Generous paid time off and holiday
• A career with a company where you will be challenged, respected, and valued. 
• A career with a company where most people of 10+ years of tenure and have deep subject matter expertise.

Why Join Us?

• Opportunity to lead enterprise-wide digital transformation initiatives.
• Work with cutting-edge cloud, networking, and security technologies.
• Collaborative and innovative environment with strong leadership support.
• Competitive compensation and benefits package.

If you are a strategic thinker with a passion for managing enterprise solutions across storage, security, networking, compute, UCS, and cloud, we’d love to hear from you!

Apply now and be a part of our innovative technology team.

This is an opportunity to join a fast-growing Managed Services Provider.  We are seeking a highly motivated and skilled technical writer and process documentation resource to join our dynamic IT team.  This individual will be responsible for creating customer an internal Managed Services and Project Management process documentation and process flow diagrams.  They will be responsible for creating collateral that can be used in front of customers, such as training material.  They will be responsible for maintaining and curating documentation to ensure processes are easy to learn and maintain.  They will be responsible for taking a leading role in ensuring Advizex exceeds standards for external audits.  This individual will need to be highly responsive to IT professionals and facilitate the fast turn-around of documentation.

The successful candidate will be self-motivated and excel at collaborating across teams to drive clear resolutions for customers.  The successful candidate will have expert English language and communication skills. 

Key Responsibilities:

• • Prepare instruction manuals, knowledge articles, process documents, and process diagrams
  • Create auditable documentation and take a lead role in helping Advizex succeed in external audits
  • Prepare customer facing collateral
  • Disseminate technical information in easy-to-understand language for a non-technical audience
  • Have technical accuracy in writing user documentation
  • Create IT documentation after a thorough collaboration with subject matter experts and technical staff
  • Help other writers in creating documentation
  • Ability to take existing and potential content and improve it
  • Convert complex documentation to easy language for multiple audiences
  • Create process manuals with screenshots and tutorials
  • Write documentation for internal teams managed services and professional services IT teams
  • Communicate complex ideas in a concise manner

• Education: Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related discipline.
• Experience: Minimum of 6+ years of proven experience in writing technical documentation
• Prior experience with providing documentation for audits
• Strong prior experience and expertise creating process flow diagrams
• Communication: Excellent verbal and written communication skills
• Team Player: Ability to work effectively as part of a team, with a collaborative and proactive approach to problem-solving.

Considered a subject matter expert with process documentation software like:  LucidCharts, Visio, Draw.IO, or similar products

• Strong prior experience with Confluence, IT Glue, Sharepoint, or other documentation management systems
• Strong prior experience with support audits for SOC II, CJIS, NIST, ITAR, or ISO standards