XTN-300F237 | ACCOUNTS PAYABLE & PHP TEAM OPERATIONS SUPERVISOR

We are seeking an experienced and forward-thinking Accounts Payable & Team Operations Supervisor to lead our overseas AP operations and serve as a key coordination hub between our international and US-based finance teams. This role is ideal for a detail-oriented finance professional who brings hands-on AP expertise, a passion for leveraging AI-driven process improvements, and the people skills to build team culture, manage schedules, and ensure smooth cross-functional communication. The ideal candidate is fluent in English, available during US Pacific Standard Time business hours, and equally comfortable driving process improvements and fostering a connected, well-organized team environment

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Accounts Payable Operations

• Oversee the end-to-end AP process, including invoice receipt, coding, approval workflows, and payment execution across multiple currencies and vendors
• Ensure timely and accurate processing of all payables in compliance with company policies and local regulatory requirements
• Manage vendor relationships, resolve escalated disputes, and maintain accurate vendor records
• Coordinate with the corporate finance team on month-end and year-end close activities, including accruals and reconciliations
• Own the annual 1099 filing process, including vendor classification, data validation, threshold monitoring, and timely submission in accordance with IRS requirements
•  Experience with PO processes.

Process Improvement & AI Integration

• Identify inefficiencies in current AP workflows and champion automation solutions, including the use of Coupa for procurement-to-pay processes and Claude (Anthropic's AI assistant) for drafting communications, summarizing data, and accelerating routine analytical tasks
• Build and maintain AP reporting dashboards and operational trackers using Google Sheets, including formulas, pivot tables, and data validation workflows
• Partner with IT and finance leadership to evaluate, implement, and optimize AP technology platforms
• Stay current on AI trends relevant to accounts payable and share best practices with the broader team

Audit & Compliance

• Support internal and external audit activities by preparing documentation, pulling transaction samples, and responding to auditor inquiries in a timely and organized manner
• Maintain audit-ready records by ensuring proper coding, approvals, and supporting documentation are in place for all transactions
• Identify and remediate control gaps; assist in the development or updating of AP policies and procedures as needed
• Ensure compliance with applicable financial regulations, vendor agreement terms, and company internal controls

Cross-Functional Communication & Escalations

• Serve as the primary point of contact for raising concerns and flagging issues to US team for all member of the Philippines team employed by MasterClass in a timely and professional manner
• Proactively identify and escalate discrepancies, process breakdowns, or emerging risks that may impact the broader finance organization
• Maintain clear, organized communication channels between the overseas team and US counterparts, ensuring nothing falls through the cracks across time zones
• Collaborate with AR and G/L teams on reconciliations, period-end activities, and cross-departmental process alignment

Team Operations & Culture

• Supervise and mentor a team of AP specialists, providing day-to-day guidance, performance feedback, and professional development support
• Manage team schedules, including shift planning, coverage during local and US holidays, and time-off coordination to ensure operational continuity
• Plan and execute team events — both virtual and in-person where applicable — to foster engagement, morale, and a strong team culture across geographies
• Organize team workflows, assign responsibilities, and manage workload distribution to ensure coverage and accuracy
• Conduct regular team meetings and one-on-ones to align on priorities, address challenges, and celebrate wins
• Foster a collaborative, accountable team culture with clear communication across departments and time zones

• 4–7 years of accounts payable experience, with at least 2 years in a supervisory or team lead capacity
• Full English fluency (written and spoken) — all communications, reporting, and collaboration are conducted in English
• Availability to work standard US Pacific Standard Time (PST) business hours — this is a firm requirement for the role regardless of the candidate's location
• Hands-on experience with Coupa
• Proficiency in Google Sheets, including advanced functions, pivot tables, and data management
• Working knowledge of Claude or similar AI tools, with the ability to apply them practically to AP workflows, reporting, and communications
• Experience managing the full 1099 reporting cycle, including TIN validation, threshold tracking, and IRS submission Familiarity with audit support processes, including documentation preparation, sample pulls, and control testing
• Experience coordinating with cross-functional finance teams such as AR and G/L, including escalation and issue resolution
• Demonstrated ability to manage team schedules, holidays, and operational coverage planning
• Strong organizational and people skills, with experience planning team events and building remote team culture
• Comfortable working across cultures and time zones with a proactive, solutions-oriented communication style

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.