Accounts Receivable & Collections Specialist

This is a remote position.

POSITION OVERVIEW

Embrace Software is seeking an Accounts Receivable & Collections Specialist to join our Finance team. This role will be responsible for managing accounts receivable and collections activities across Embrace and its portfolio of business units.

The successful candidate will take ownership of customer receivables, proactively manage outstanding balances, maintain accurate customer accounts, and partner with business unit and Finance leaders to resolve billing and collection issues.

This is a hands-on role suited to someone who is organized, persistent, detail-oriented, and comfortable managing a large portfolio of customers across multiple businesses.

KEY RESPONSIBILITIES

Accounts receivable & collections

• Manage the day-to-day accounts receivable and collections process across multiple Embrace business units.
  
• Review AR aging reports regularly and proactively follow up on past-due customer balances.
  
• Contact customers by email and phone regarding outstanding invoices and payment status.
  
• Maintain consistent collection follow-up and detailed documentation of collection activities, customer commitments, and expected payment dates.
  
• Prioritize collection efforts based on aging, balance size, customer risk, and other relevant factors.
  
• Identify significantly overdue or higher-risk accounts and escalate issues to Finance and business unit leadership as appropriate.
  
• Work collaboratively with customers and internal teams to resolve billing disputes, invoice discrepancies, missing documentation, and other issues delaying payment.
  
• Develop and maintain strong working relationships with customer accounts payable teams.
  

Cash application & account reconciliation

• Apply and/or coordinate the application of customer payments to outstanding invoices.
  
• Research and resolve unapplied cash, short payments, overpayments, credits, and other account discrepancies.
  
• Perform customer account reconciliations and ensure customer balances are accurate.
  
• Investigate discrepancies between customer records and the Company's accounting records.
  
• Assist with credit memo and write-off processes in accordance with Company policies and approval requirements.
  

Reporting & AR management

• Prepare and maintain regular AR aging and collections reporting across the Embrace portfolio.
  
• Provide updates on overdue accounts, collection status, expected cash receipts, disputes, and collection risks.
  
• Track customer payment commitments and follow up when promised payment dates are missed.
  
• Identify trends in overdue receivables and recurring billing or collection issues.
  
• Support cash forecasting by providing visibility into expected customer collections.
  
• Assist Finance leadership with monitoring key AR metrics, including aging, DSO, past-due balances, and collection performance.
  
• Preparation of weekly AR summary report for presentation to the CEO on consolidated group AR status.
  

Cross-functional support

• Partner with Finance teams and business unit leaders across Embrace to resolve customer account issues.
  
• Coordinate with billing, sales, customer success, and other teams where necessary to facilitate collections.
  
• Support month-end close activities related to accounts receivable.
  
• Assist with external audit requests and provide supporting documentation related to customer receivables and collections.
  
• Help standardize and improve AR and collections processes across Embrace's business units.
  
• Support the continued integration of acquired businesses into Embrace's AR and collections processes.
  
• Perform other AR and Finance-related duties as required.
  

Requirements

QUALIFICATIONS

• 3-5 years of experience in accounts receivable, collections, or a similar accounting/finance role.
  
• Experience independently managing a portfolio of customer accounts and following up on overdue receivables.
  
• Strong understanding of accounts receivable processes, including invoicing, cash application, customer reconciliations, credits, and collections.
  
• Strong Excel skills and comfort working with large AR aging reports and customer account data.
  
• Experience with ERP/accounting systems; NetSuite experience is strongly preferred.
  
• Strong written and verbal communication skills.
  
• Professional and confident when communicating with customers regarding overdue balances.
  
• Highly organized with strong attention to detail and the ability to manage multiple priorities and follow-ups.
  
• Ability to work independently while collaborating effectively with Finance and business unit teams.
  

Assets

• Experience working in a multi-entity or multi-business environment.
  
• Experience in software, SaaS, technology, or another recurring-revenue business.
  

WHAT SUCCESS LOOKS LIKE

• The Accounts Receivable & Collections Specialist will establish clear ownership and visibility over receivables across the Embrace portfolio. Success in this role will be demonstrated through:
  
• Consistent and timely follow-up on overdue customer balances.
  
• Reduction in aged and significantly past-due receivables.
  
• Improved visibility into expected collections and customer payment commitments.
  
• Accurate and well-maintained customer accounts.
  
• Timely resolution of billing disputes and account discrepancies.
  
• Reliable AR reporting and collection commentary for Finance and business unit leadership.
  
• Strong relationships with both internal stakeholders and customer AP teams.
  
• Increasing consistency and standardization of AR and collection practices across Embrace business units.
  

Benefits

• Competitive salary commensurate with experience.
  
• Opportunities for career advancement and professional development.
  
• ​Experience collaborating with a diverse, global team within a remote work setting.