Technical Writer III

Job Title: Infosec Site Reliability Engineering
Location: Remote US, primarily EST working hours
Duration: 6 months with possible extension

Must Haves: 4+ years experience SRE, 2+ years experience with monitoring and observability platforms (NewRelic, Prometheus, Grafana, etc.) 2+ years Cloud Experience, Chaos Engineering experience preferred,

Job Description:

The InfoSec SRE is a pivotal role focused on engineering and advancing the maturity of the organization's site reliability framework development, adoption, and integration. This position establishes the foundational framework for Site Reliability Engineering (SRE) design fabrics within InfoSec. Additionally, the role supports management of runbook repositories, observability, and related technologies, acting as a trusted advisor to peers and stakeholders across the organization.

Essential/Key Responsibilities:
• Design and implement foundational SRE practices (SLIs/SLOs, error budgets, incident management)
• Partner with InfoSec and engineering teams to define reliability standards and operating models
• Establish and drive adoption of SRE principles across teams and provide guidance to onboarding organizations to the framework.
• Design and implement incident response processes and escalation models
• Integrate and optimize alerting and on-call workflows using PagerDuty
• Develop and maintain operational runbooks and playbooks
• Lead or support incident reviews and postmortems with a focus on continuous improvement
• Integrate SRE workflows with enterprise platforms such as ServiceNow
• Automate operational tasks, incident workflows, and reporting
• Improve system resilience through automation and self-healing mechanisms
• Design and execute chaos engineering experiments to validate system resilience
• Identify failure modes and proactively address system weaknesses
• Collaborate with engineering teams to improve fault tolerance and recovery strategies
• Drive adoption of reliability best practices across the organization
• Provide guidance and mentorship on SRE principles

Required Skills/Knowledge
• 4-5 years of experience with SRE, DevOps, or Infrastructure engineering
• Skills with multi-cloud environments (AWS, Azure) as well as on-prem integrations
• Strong experience with monitoring and observability platforms (NewRelic, Prometheus, Grafana, etc.)
• Experience with incident management and on-call systems (e.g. PagerDuty)
• Familiarity with ITSM platforms, specifically ServiceNow and integration via API
• Solid understanding of system reliability, performance, and scalability
• Automation scripting
• Runbook generation

Desired Skills/Knowledge:
• Experience working within or alongside InfoSec teams
• Proficiency with scripting languages such as Python, Bash, Ruby etc.
• Knowledge of security or security-adjacent tools, controls, and compliance frameworks
• Experience implementing SLO’s, SLAs, and error budgeting
• Exposure to chaos engineering practices (specifically, SteadyBit as a tool)
• Strong communication and collaboration skills, specifically documenting
• Systems thinking and problem-solving mindset
• A strong focus on automation and continuous improvement methodologies
• Data-driven decision making
• Ability to operate in ambiguous, greenfield environments
• Understanding of Infrastructure as Code
• Passion for the work and responsibility to the consumer
• Understanding of public cloud platforms and services
• Positive attitude with a strong desire to continuously learn and adapt

This is a foundational role that will shape jhow reliability and operational excellence are embedded within our security organization. You will have the opportunity to build from the ground up, influence strategy, and create lasting impact across the enterprise.