Customer Service Advisor - Japanese Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

If you speak Japanese well and like working with people, this role in Athens could be a good fit. Start date: 10 November 2026.

Expect a steady flow of questions about products, orders and accounts. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Keep case records accurate and up to date
• Stay calm and courteous with frustrated customers
• Resolve everyday issues without unnecessary transfers

Requirements:

• Fluent Japanese
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Ability to stay organised when handling several cases at once
• Basic computer skills and confidence with web-based tools
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.