Customer Support Representative - Portuguese Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Our Athens site runs a busy Portuguese service line, and we are looking for people who can keep up its standards. Start date: 24 November 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. The role rewards patience, clear language and a calm tone, even when someone is frustrated.

Your Responsibilities:

• Keep case records accurate and up to date
• Recognise when a case needs escalating and hand it over with complete notes
• Keep customers informed about timescales and next steps
• Pass recurring issues to your team leader so they can be fixed at source

Requirements:

• Fluent Portuguese
• Good English for internal tools and written documentation
• Ability to stay organised when handling several cases at once
• Patience and a helpful manner, even in difficult conversations
• Clear, professional written and spoken communication
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.