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IT Helpdesk Agent

Remote Recruitment

Role overview

Qualifications

  • Experience with Active Directory and user account management
  • Experience in a first-line IT support or helpdesk role
  • Comfort troubleshooting common hardware and software issues
  • Reliable home internet and a quiet space for UK-hours work

Responsibilities

  • Provide first-line support for hardware, software and account issues
  • Log, track and resolve tickets in the helpdesk system
  • Reset passwords and manage user access via Active Directory
  • Escalate complex issues to second-line support

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication

About the company

Remote Recruitment logo

Remote Recruitment

Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.

Role overview

You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.

Key responsibilities

  • Provide first-line support for hardware, software and account issues
  • Log, track and resolve tickets in the helpdesk system
  • Reset passwords and manage user access via Active Directory
  • Escalate complex issues to second-line support
  • Document fixes and update the internal knowledge base

What you'll need

  • Experience with Active Directory and user account management
  • Experience in a first-line IT support or helpdesk role
  • Comfort troubleshooting common hardware and software issues
  • Reliable home internet and a quiet space for UK-hours work
  • Clear communication when explaining fixes to non-technical users

Nice to have

  • Familiarity with remote support tools
  • Experience with ticketing systems such as Zendesk or Freshdesk
  • A relevant IT certification

What's on offer

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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