Role overview

Qualifications

Minimum 5 years’ experience in IT support roles
Proven experience in Level 1, 2, and 3 support
Strong working knowledge of Microsoft environments (Azure, Dynamics, 365)
Excellent communication skills with the ability to engage and support users at all levels

Responsibilities

Provide end-to-end IT support (Level 1–3), handling tickets efficiently
Deliver urgent, high-quality support to executive leadership
Manage and maintain Microsoft-based environments, including Azure and Microsoft 365 Suite
Act as the first point of contact for all IT issues, taking ownership of the function

Key facts

Remote from: Africa
Freelance
Senior (5-10 years)
IT Consultant
English

Hard skills

Microsoft 365 Microsoft Azure Application Development Risk Management Security Management Project Management

Other skills

Communication
Accountability

About the company

Talent Shore

Staffing & Recruiting

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States. We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management. For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow. For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth. Reach out to our team today.

Company details

IndustryStaffing & Recruiting

Company size11 - 50

Links

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Job description

IT Consultant – All-Rounder Support (Level 1–3)

Location: Remote (South Africa, supporting UK hours)

Salary: Up to R50,000 per month

About the Company

We are a dynamic global recruitment business, operating in a fast-paced, high-demand environment. Our teams rely on seamless IT support to ensure day-to-day operations run smoothly across multiple regions. We are seeking a versatile and proactive IT Consultant to act as the backbone of our IT function, providing full-spectrum support and contributing to projects that drive innovation and efficiency.

Role Overview

This is a hands-on, all-rounder IT role where you will deliver Level 1, 2, and 3 support across a wide range of systems and technologies. You will work closely with senior executives, supporting them with urgent issues swiftly and professionally. The role also covers infrastructure, applications, security, and project-based IT tasks. You will often act as the sole IT support technician, reporting into and collaborating with the Head of IT, so confidence, independence, and accountability are key.

Key Responsibilities

Provide end-to-end IT support (Level 1–3), handling tickets efficiently and escalating where necessary.
Deliver urgent, high-quality support to executive leadership, ensuring minimal downtime.
Manage and maintain Microsoft-based environments, including:
- Azure
- Microsoft 365 Suite
- Dynamics
Support and administer additional platforms such as Darktrace, Mercury, and HALO (training provided with HALO if required).
Monitor, analyze, and respond to security logs and potential breaches, ensuring systems are secure and compliant.
Provide infrastructure and application support across the global business.
Assist with and deliver project-based tasks, working with stakeholders to improve IT operations.
Act as the first point of contact for all IT issues, taking ownership of the function alongside the IT leader.
Build strong communication channels across the business, providing support to users at all levels, from consultants to executives.

Requirements

Minimum 5 years’ experience in IT support roles, ideally within a fast-paced, global, or high-pressure environment.
Proven experience in Level 1, 2, and 3 support.
Strong working knowledge of Microsoft environments (Azure, Dynamics, 365).
Exposure to or willingness to learn Darktrace, Mercury, and HALO.
Demonstrated experience in:
- Infrastructure support
- Application support
- Risk and security management (e.g., monitoring security logs, managing breaches).
- Project-based IT delivery
Excellent communication skills with the ability to engage and support users at all levels, including senior executives.
Confident working as a sole IT support technician, taking ownership and accountability.
Ability to work remotely and independently, while aligning with UK business hours.

What We Offer

Competitive salary package up to R50,000 per month.
Opportunity to work with a global, fast-moving business.
Exposure to cutting-edge IT systems and technologies.
A supportive environment where you will collaborate directly with IT leadership.
Flexibility of remote working while contributing to an international business.