Customer Support Specialist (German) - Remote (Slovakia)

About the Role:

We are looking for a passionate and customer-centric individual to join our growing Customer Support team as a Customer Support Specialist (German). In this role, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries in a timely and efficient manner.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat in German
• Troubleshoot and resolve customer issues efficiently
• Research and provide accurate and up-to-date information to customers
• Document interactions and maintain clear records
• Uphold company standards for customer service excellence
• Contribute to a positive and supportive team environment

Qualifications:

• Native or fluent German speaker with excellent written and verbal communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent computer literacy with proficiency in relevant software applications
• A positive and enthusiastic attitude

Schedule:

• Full-time: Monday-Sunday, 7:00 AM - 10:00 PM (38.75 hours/week)
• Part-time options available: (Schedule will vary based on chosen option)
  • 30 hours/week
  • 25 hours/week
  • 20 hours/week

Compensation & Benefits:

• Competitive salary commensurate with experience:
  • Full-time: 1400 EUR gross + 100 EUR KPI bonus
  • Part-time: Salary based on working hours (e.g., 30 hrs/week = 1083.87 EUR gross) + bonus
• Comprehensive benefits package (details to be provided upon selection)

Training:

• All employees (full-time and part-time) will undergo a compulsory 2-week training program starting on the first day of employment.
• Training will be conducted remotely from home, Monday-Friday, 9:00 AM - 5:00 PM (or similar).

Shift Details:

• Shifts are planned for 7 hours and 45 minutes.
• Part-timers will work full shifts (7.75 hours) but not necessarily every day.
• The schedule will rotate through early (9:00 AM - 11:00 AM), late (1:30 PM - 3:35 PM), and middle shifts (11:00 AM - 12:00 PM) to ensure coverage across all hours.
• New hires will not be assigned early morning shifts (7:00 AM - 9:00 AM).

Requirements:

• EU Citizenship
• Slovak Residence Card

How to Apply:

If you are a passionate and customer-focused individual with a strong command of German and a desire to work in a fast-paced environment, we encourage you to apply! Please submit your resume and cover letter (in German) for consideration.

Additional Notes:

• This position is open to local candidates residing in Slovakia only.
• Operation hours encompass Monday-Sunday, including bank holidays.

We offer a competitive compensation package and a chance to be part of a dynamic and growing team. Join us and make a difference!