Role overview

Qualifications

Proficiency speaking and writing in English
Computer literacy
Strong interpersonal skills
Attention to detail and punctuality

Responsibilities

Efficiently responds and communicates with clients to understand and service their needs via live channels
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem and selecting the best solution
Builds rapport with clients and effectively diffuses conflict and opposition

Key facts

Remote from: Europe
Full time
Customer Support
English

Hard skills

Other skills

Customer Service
Problem Solving
Computer Literacy
Communication
Social Skills
Detail Oriented
Professionalism

About the company

JustMarkets

Financial Services

JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries. Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user. We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us. JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies. JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service. We are all about Markets!

Company details

IndustryFinancial Services

Company size201 - 500

Links

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Job description

We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for English-speaking clients, ensuring they receive timely and effective assistance.

Responsibilities

Efficiently responds and communicates with clients to understand and service their needs via live
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments

Requirements

Proficiency speaking and writing in English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 16Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

10 paid sick leave shifts per year
160 paid vacation hours per year
Medical insurance after the probation period
Compensation for professional education, language learning
Compensation for a sports subscription or sports equipment