Customer Service Specialist

This is a remote position.

Job Summary – The customer service specialist is responsible for supporting Community Health Workers (CHWs) with administrative functions, including inbound/outbound calls to members with the goal of updating member information and scheduling an onsite visit with CHWs. Must become an expert scheduler and provide a stellar member experience.

Job Duties

• Making outbound calls to identified members to schedule at home visits, ensure the members have necessary information regarding their profile and clear on what to expect upon CHW arrival.
  
• Validate that member insurance is active in addition to updating address, phone number and other information as necessary.
  
• Maintain knowledge base of resources available within the community in your geographic area you serve.
  
• Participate in special administrative projects in order to support the team.
  
• Report updates verbally and in written form to team.
  
• A desire to create a one-of-a-kind member experience and drive to be part of building something new
  
• Other duties as assigned
  

Job Qualifications

• College degree preferred but not required
  
• Minimum of three (3) years of experience in either a volunteer or paid position working in community setting with at risk populations providing a coordinator of services is a must
  
• Exceptional communication and interpersonal skills.
  
• Must be able to prioritize and meet deadlines, detail oriented and exercise good judgement.
  
• Above average organizational skills, good listener, and team player.
  
• Must be comfortable dealing with individuals from different cultural backgrounds.
  
• Above average computer skills specifically Microsoft Office Suite and learning new databases.
  
• Positive and encouraging personality.
  
• Reliable, trustworthy, and committed to team’s success.
  
• Able to thrive in a high-volume, deadline driven work environment
  
•  Hours: TBD
  
• Starting pay: $35,000 to $40,000 plus discretionary incentives