Field Community Health Worker Lead

This is a remote position.

Client Information- Local, Indiana-based nonprofit health care company, founded in 1994 specializing in providing health care services to Indiana families including Hoosier Healthwise, Healthy Indiana Plan, Indiana Care Select and Marketplace health insurance programs. 

Job Summary- The Field Community Health Worker Lead (CHW) will assist the CHW program through providing peer support to other CHWs in a specific region, assisting Program Manager in organizing training and certification efforts for CHWS, and facilitating peer supervision meetings. The Lead will support a reduced caseload of CHW-assigned members; support the Program Manager in documenting program policies and overseeing the CHW team workflow to ensure the effectiveness of the program. 

Job Duties

 Supervises CHWs to include work allocation, training and problem resolution; evaluates performance and makes recommendations for personal actions; motivates   employees to achieve peak productivity and performance.

·         Available for daily contact with CHWs in assigned region to provide resource navigation and peer support.

·         Document CHW program workflow to inform policies and procedures.

·         Assist CHWs with maintaining continuing education and certification.

·        

Lead team huddles and other meetings as assigned.

·        

Assisting with training; participate in shadow days with new CHWS and or as recommended.

·        

Carry a 50% to 75% caseload

·        

Provide troubleshooting support to CHWS

·        

Work with internal care management team to facilitate care coordination, case management, resource delivery, and system navigation to hard-to-reach populations.

·        

Meets member in clinic, facility, or at home to help identify social determinants of health impacting member’s health and general well-being.

·        

Collaborates with social worker and/or care manager to develop and implementation of the individualized care plan based on member’s needs and preferences, reporting information to the care manager.

·        

Assist with identifying and managing barriers to achievement of care plan goals.

·        

Assist with empowering the member to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination.

·        

Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.

·        

Help members in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.

·        

Build and maintain positive working relationships with the clients, work team, community partners, care managers, supervisors, and office staff.

·        

Leads in field data collection and submits report to Program Manager.

·        

Assist with evaluating program outcomes/service effectiveness through tracking participation levels, conducting participant surveys, reviewing chart records, and engaging member in regular follow-up.

·        

Perform other duties as assigned.

Job Qualifications

·        

High School Diploma or General Education Diploma (GED), is required.  Bachelor degree a plus.

·        

Ability to lead and train employees, to include organizing, prioritizing and scheduling work assignments.  Minimum of two years leading a team of 2 to 4 employees

·        

Minimum of two (2) years of experience in either volunteer or paid position working in community setting with at risk populations providing coordination of services is preferred

·        

Ability to attain Community Health Worker certification within 1 year of hire

·        

Bilingual (Spanish) a plus

·        

Previous experience servicing diverse populations in rural areas is a plus

·        

This is a mobile position, meaning that regular travel to different work locations, including homes, offices, or other public settings, is essential.  Will be exposed to weather conditions typical of the location and may be required to stand and/or site for long periods of time.

·        

Must be able to prioritize and meet deadlines, detail oriented and exercise good judgment

·         Above average organizational skills, good listener, team player.

·        

Must possess/maintain a valid driver’s license, current automobile insurance and a driving record that meets the guidelines and requirement of the organization.

·         Hours TBD

·        

Starting Salary $55,000 to $60,000 (based on experience); Health Insurance and Benefits offered



Salary: 55,000 to 60,000