Client Support Professional

This is a remote position.

About the Client 

Established in 1898 and headquartered in Raleigh, North Carolina, the client is a provider of a range of financial services to individuals, businesses, professionals, and the medical community. The client serves customers through a network of branch offices, telephone banking, online banking, and ATMs. They have also recently merged with CIT Group Inc.

What to Expect

On a daily basis for the Program:

• Serve as an initial point of contact on banking inquiries and concerns.
  
• Provide support for existing and prospective clients via inbound telephone calls.
  
• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
  
• Identify cross-sell opportunities and make referrals as appropriate.
  
• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.
  

Requirements

Capabilities of Top Performing Service Partners for this Program

• Outstanding Prioritization skills
  
• Display patience and empathy
  
• Skilled and efficient in writing and verbal communication
  
• Provide knowledgeable, friendly, and eloquent customer service
  

Benefits

Affordable PPO Healthcare and Dental Options Available

Pay Details

$14.00 per hour
Salary: $14.00 per hour