Professional Services Specialist

Salary: $1,000 – $2,500 USD/month Remote – LATAM-based candidates only

About TalentCross

TalentCross connects top Latin American talent with high-growth US-based companies. We specialize in placing skilled professionals in remote roles where they can make a real impact — without relocating. When you work with TalentCross, you get full support throughout the hiring process and beyond.

About the Client

Our client is a US-based software company serving niche markets with innovative technology solutions. They work with a culturally diverse, remote-first team and are committed to delivering high-quality software implementations and customer success. They support professional growth — including sponsoring technical certifications — and value people who are proactive, empathetic, and eager to learn.

About the Role

We are looking for a Professional Services Specialist to join our client's growing team. In this role, you will provide exceptional customer support, lead software implementations, and help clients get the most out of their technology solutions. You will be a trusted advisor to clients — guiding them through onboarding, troubleshooting technical issues, and building lasting relationships. This is a great opportunity for someone with a customer-first mindset, solid technical skills, and a passion for continuous learning.

Responsibilities

• Provide high-quality customer support, including responding to inquiries and resolving technical issues related to Laserfiche and our proprietary software.
• Lead and assist in the implementation of software projects, ensuring timely delivery and client satisfaction.
• Develop and maintain strong relationships with customers, acting as a trusted advisor for their needs.
• Collaborate with internal teams to refine customer support processes and improve service quality.
• Participate in Laserfiche certification programs to gain necessary technical expertise.
• Work closely with marketing and product teams to create user-friendly documentation and resources.
• Facilitate onboarding sessions and provide training for new clients.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field (preferred).
• 2–5+ years of experience in customer support, professional services, or a similar role.
• Strong technical proficiency and the ability to quickly learn new software.
• Exceptional communication skills, both written and verbal, with proficiency in English.
• Proven ability to empathize with customers and provide patient, effective solutions.
• Self-motivated with a passion for continuous improvement and learning.
• Familiarity with Laserfiche software or certification (preferred but not required).

Why Join Us

• Competitive pay: $1,000 – $2,500 USD/month based on experience
• 100% remote: Work from anywhere in Latin America
• Innovative company: Work with a growing tech company serving niche markets
• Diverse team: Collaborate with a culturally rich, global remote team
• Professional growth: Get support for Laserfiche certification and skill development
• TalentCross support: We guide you through every step of the hiring process

TalentCross is an equal opportunity recruiter. We welcome applicants from all backgrounds.