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Freelance Customer Support (Norwegian/Swedish & English / Remote / Europe Time)

Role overview

Qualifications

  • Fluent in Norwegian/Swedish and English
  • At least 1 year of relevant customer care experience
  • Available to work approximately Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)

Responsibilities

  • Handle customer inquiries
  • Resolve issues
  • Enhance overall customer satisfaction through effective communication
  • Manage customer interactions via chat, email, and inbound/outbound calls

Key facts

  • Remote from: Europe
  • Freelance
  • Junior (1-2 years)
  • Customer Support Specialist
  • Swedish, English

Hard skills

Other skills

  • Customer Service
  • Problem Solving

About the company

Sam Media logo

Sam Media

  • Consumer Internet & Social Platforms
  • 51–200
We're hiring in Amsterdam and Kuala Lumpur! Check the career section on our website for more details: www.sam-media.com. About our company: Sam Media is a team of passionate and confident creatives, marketing experts and developers focused on delivering excellent products and services to hundreds of millions of mobile consumers worldwide. We are a pioneer and a leader in mobile micro payment industry, we build and advertise our products, which include Mobile Apps, Video and Music Streaming Services, Online Learning and Mobile Games, with millions of users every single day. We are actively growing our performance marketing, behavioral targeting, real time bidding and programmatic media buying capabilities. We are an equal opportunity employer, composed by a team with a variety of skills and 33 nationalities with offices in Kuala Lumpur, Amsterdam, Dubai and Hanoi! We work smart and encourage creativity and we value ambition, diversity, open communication and knowledge sharing. Do you think Sam Media fits you? Don't wait any longer, send us your exciting profile.

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Job description

Your mission

We are looking for a part-time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication. 


Your profile

Your responsibilities include managing customer interactions via chat, email, and inbound/outbound calls.

This role will initially be part-time, with the possibility of transitioning to a full-time position in the future, subject to availability and operational requirements. 

Requirements

  • Fluent in norwegian/Swedish and English, additional will be added advantage. 
  • At least 1 year of relevant customer care experience
  • Available to work according to approximate Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)
  • Three hours per day 


Why us?

  • We are an international, dynamic, and multicultural company 
  • You have the ability to fully work remote

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