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Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time)

Role overview

Qualifications

  • Fluent in Dutch/Polish and English
  • At least 1 year of relevant customer care experience
  • Available to work according to approximate Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)

Responsibilities

  • Handle customer inquiries
  • Resolve issues
  • Enhance overall customer satisfaction through effective communication
  • Manage customer interactions via chat, email, and inbound/outbound calls

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving

About the company

Sam Media logo

Sam Media

Company details

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Job description

Your mission

We are looking for a part-time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication. 


Your profile

Your responsibilities include managing customer interactions via chat, email, and inbound/outbound calls.

This role will initially be part-time, with the possibility of transitioning to a full-time position in the future, subject to availability and operational requirements. 

Requirements

  • Fluent in Dutch/Polish and English, additional will be added advantage. 
  • At least 1 year of relevant customer care experience
  • Available to work according to approximate Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)
  • Three hours per day 


Why us?

  • We are an international, dynamic, and multicultural company 
  • You have the ability to fully work remote

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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