Customer Support Specialist

• 30+ days ago

Taker

Role overview

Qualifications

Fluent in Arabic and English
1 year+ customer support experience
Tech-savvy with an interest in SaaS products
Outstanding written and verbal communication in English

Responsibilities

Answering email/chat questions from prospective and existing customers
Adding support / FAQ content to our support portal in Arabic and English
Helping customers find solutions to their unique scenarios
Calls and demos with potential customers
Collect and report feedback for driving product-development decisions

Key facts

Remote from: Anywhere
Full time
Junior (1-2 years)
Customer Support Specialist
Arabic, English

Hard skills

Other skills

Communication
Problem Solving
Self-Motivation
Engagement Skills

About the company

Taker

Computer Software / SaaS

As people enjoy food, we believe in making the food ordering experience enjoyable too. Not only on the customer side, but also on the restaurant's side where they seamlessly receive the orders to prepare for pickup or delivery. Taker has enabled restaurants of all sizes to leverage the state of the art technology through which they can expand digitally. This is so important because technology is shifting the food market to adapt to customers changing behavior and service expectation. Once Taker is adapted by restaurants, they can be a lot less dependent on the third party food aggregation apps that might charge high commissions.

Company details

IndustryComputer Software / SaaS

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.

Your day-to-day will involve:

Answering email/chat questions from prospective and existing customers
Adding support / FAQ content to our support portal in Arabic and English
Helping customers find solutions to their unique scenarios
Calls and demos with potential customers
Collect and report feedback for driving product-development decisions

Requirements

Be motivated to help people with their questions
Have 1 year+ customer support experience
Be tech-savvy, so you love playing with apps and tech
Have a friendly, engaging and relaxed style
Demonstrate outstanding written and verbal communication in English
Be generally interested in SaaS products

About the company

Taker

Computer Software / SaaS

Company details

IndustryComputer Software / SaaS

Company size51 - 200

Links

Website LinkedIn See all jobs

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.