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Customer Support Specialist

Taker

Role overview

Qualifications

  • Fluent in Arabic and English
  • 1 year+ customer support experience
  • Tech-savvy with an interest in SaaS products
  • Outstanding written and verbal communication in English

Responsibilities

  • Answering email/chat questions from prospective and existing customers
  • Adding support / FAQ content to our support portal in Arabic and English
  • Helping customers find solutions to their unique scenarios
  • Calls and demos with potential customers
  • Collect and report feedback for driving product-development decisions

Key facts

Hard skills

Software As A Service (SaaS)

Other skills

  • Communication
  • Problem Solving
  • Self-Motivation
  • Engagement Skills

About the company

Taker logo

Taker

As people enjoy food, we believe in making the food ordering experience enjoyable too. Not only on the customer side, but also on the restaurant's side where they seamlessly receive the orders to prepare for pickup or delivery. Taker has enabled restaurants of all sizes to leverage the state of the art technology through which they can expand digitally. This is so important because technology is shifting the food market to adapt to customers changing behavior and service expectation. Once Taker is adapted by restaurants, they can be a lot less dependent on the third party food aggregation apps that might charge high commissions.

Company details

Company size51 - 200

Links

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Job description

This is a remote position.

Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.  


Your day-to-day will involve:
  • Answering email/chat questions from prospective and existing customers
  • Adding support / FAQ content to our support portal in Arabic and English
  • Helping customers find solutions to their unique scenarios
  • Calls and demos with potential customers
  • Collect and report feedback for driving product-development decisions


Requirements

  • Be motivated to help people with their questions
  • Have 1 year+ customer support experience
  • Be tech-savvy, so you love playing with apps and tech
  • Have a friendly, engaging and relaxed style
  • Demonstrate outstanding written and verbal communication in English
  • Be generally interested in SaaS products

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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