Customer Support Specialist

• 30+ days ago

Taker

Role overview

Qualifications

Fluent in Arabic and English
1 year+ customer support experience
Tech-savvy with an interest in SaaS products
Outstanding written and verbal communication in English

Responsibilities

Answering email/chat questions from prospective and existing customers
Adding support / FAQ content to our support portal in Arabic and English
Helping customers find solutions to their unique scenarios
Calls and demos with potential customers
Collect and report feedback for driving product-development decisions

Key facts

Remote from: Anywhere
Full time
Junior (1-2 years)
Customer Support Specialist
Arabic, English

Hard skills

Other skills

Communication
Problem Solving
Self-Motivation
Engagement Skills

About the company

Taker

Restaurants & Food Service
51–200

As people enjoy food, we believe in making the food ordering experience enjoyable too. Not only on the customer side, but also on the restaurant's side where they seamlessly receive the orders to prepare for pickup or delivery. Taker has enabled restaurants of all sizes to leverage the state of the art technology through which they can expand digitally. This is so important because technology is shifting the food market to adapt to customers changing behavior and service expectation. Once Taker is adapted by restaurants, they can be a lot less dependent on the third party food aggregation apps that might charge high commissions.

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Job description

This is a remote position.

Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.

Your day-to-day will involve: