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Tech Representative (Polish Language) automotive

Role overview

Qualifications

  • Polish: C2 (native/near-native)
  • English: C1 (advanced)
  • Advanced technical abilities to troubleshoot and assist customers effectively
  • Eligibility to Work in Greece (EU citizenship or work permit)

Responsibilities

  • Provide advanced-level support to customers in Polish
  • Communicate fluently in English to collaborate with team members and escalate queries
  • Handle customer inquiries, complaints, and technical issues with professionalism and empathy
  • Maintain accurate records and ensure customer satisfaction

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Empathy

About the company

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Skillmatch

Company details

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Job description

Location: Remote within Greece

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Join our team as a Customer Service Representative for a leading automotive company and become part of a global team that values diversity, innovation, and professional growth.

Why Join Us?

  • Competitive Package:
    • Base Salary: 1,100 EUR gross/month
    • Performance Bonus: Up to 10%
  • Work-Life Balance: Flexible schedules between Monday and Sunday, 07:00-21:00.
  • Remote Opportunity: Work comfortably from anywhere in Greece.

What We Offer:

  • Comprehensive Onboarding: Fully paid, certified 4-week training program.
  • Career Development: Opportunities for professional growth and development.
  • Outstanding Benefits:
    • Health care coverage and exclusive discounts.
    • Free online Greek language courses.
    • Access to modern workspaces with relaxing break areas.
    • Involvement in special events and community/social responsibility initiatives.
  • Supportive Culture: Join a Great Place to Work-Certified organization that embraces diversity and inclusion.

Key Responsibilities:

  • Provide advanced-level support to customers in Polish (C2 proficiency required).
  • Communicate fluently in English (C1 level) to collaborate with team members and escalate queries when needed.
  • Handle customer inquiries, complaints, and technical issues with professionalism and empathy.
  • Maintain accurate records and ensure customer satisfaction.

What Were Looking For:

  • Language Proficiency:
    • Polish: C2 (native/near-native).
    • English: C1 (advanced).
  • Technical Skills: Advanced technical abilities to troubleshoot and assist customers effectively.
  • Eligibility to Work in Greece:
    • EU citizenship.
    • Full-purpose or specific-purpose work permit card.
    • Certificate of Protection (refugees).
  • Strong problem-solving skills and a customer-first mindset.

The Recruitment Process:

  1. Clients application review.
  2. Online language proficiency tests.
  3. Final interview with the client.

Important Details:

  • Joining Deadline: January 7, 2025

Ready to Drive Your Career Forward?
Take the wheel and apply now to be part of a company thats revolutionizing the automotive industry!

We are committed to fostering a diverse and inclusive workplace. Applications from individuals of all backgrounds are welcome.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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