Customer Support Advisor (German)

Do you dream of working for a company that fosters a sense of belonging? Are you passionate about delivering exceptional customer service and building strong relationships? If so, then our Community Support team wants to hear from you!

Our Mission:

At our company, we believe in creating a supportive and welcoming environment. Our mission is to empower people to use their talents and resources to connect with others, fostering a vibrant community. As a Customer Support Advisor, you'll play a vital role in this journey, ensuring exceptional service and building lasting connections with our users.

The Role:

• Remotely support our thriving community from the comfort of your home in Athens, Greece.
• Become a trusted advisor, delivering timely, accurate, and professional customer service through chat, email, and inbound calls.
• Maintain exceptional service standards, ensuring high customer satisfaction is at the heart of everything you do.
• Embrace a problem-solving mindset, investigating issues thoroughly to understand their root cause.
• Provide detailed and informative responses, closing the loop with updates and educational resources for each workflow.
• Become a knowledge hub for your team, fostering a collaborative learning environment for all agents.
• Maintain prompt communication, offering swift responses and additional information regarding workflows.
• Partner with internal teams, identifying and escalating any performance issues for resolution.
• Contribute to a seamless user experience by providing additional assistance with non-ticket issue escalation.

Why Choose Us?

• Competitive compensation package: Earn a base salary of 1,000 EUR per 14 months, with the opportunity to increase your earnings through performance-based bonuses and a language bonus for your German fluency (10% monthly performance bonus + 100 EUR per 12 months language bonus).
• Meal allowance: Enjoy a daily meal voucher for your first year, increasing after 12 months (net) (3 EUR per working for the first year 6 EUR after 12 months).
• Comprehensive health insurance: We prioritize your well-being with private health insurance.
• Thriving work environment: Free gym membership, well-being activities, and a stunning rooftop space await you!

Profile:

• Native German speaker with B2 level English proficiency.
• Excellent communication and interpersonal skills, with a passion for building rapport and exceeding expectations.
• Active listening skills to fully understand customer concerns.
• Customer-centric mindset, with the ability to adapt and respond to diverse personalities.
• Strong problem-solving skills and a commitment to finding solutions.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment while maintaining accuracy.

Bonus points for:

• Experience in customer service or hospitality.
• Experience working in a remote environment.

Contract:

Fixed-term employment contract.

Visa and relocation support is provided.

Ready to join a thriving community that values exceptional service and a positive work environment? Apply today!