Home-Based Junior Account Manager

Number of Openings: 1

Hiring Priority: Active Hiring

We are seeking a DCX Client Services - Home-Based Junior Account Manager to join our Branded Merchandise team. This role provides essential operational and client support to Senior Account Managers, helping manage orders, coordinate with suppliers, prepare product samples and presentations, and ensure projects are completed accurately and on time.

The ideal candidate is comfortable managing multiple projects simultaneously, communicates effectively with clients and vendors, and can stay organized in a fast-paced environment. Experience in branded merchandise, promotional products, print/packaging, customer service, or project coordination is highly preferred.

REQUIRED CORE COMPETENCIES

• Organization & Attention to Detail: Highly organized with strong attention to detail and the ability to manage multiple orders, client requirements, pricing information, and deadlines while maintaining accuracy.

• Communication & Customer Service: Excellent written and verbal communication skills with the ability to interact professionally and positively with clients, suppliers, vendors, and internal stakeholders.

• Time Management & Multitasking: Ability to prioritize and manage multiple projects, orders, and administrative responsibilities simultaneously while meeting deadlines and maintaining quality.

• Problem Solving & Adaptability: Proactive and solutions-oriented when handling supplier delays, inventory shortages, pricing changes, order issues, or tight project timelines.

• Collaboration & Teamwork: Ability to work closely with Senior Account Managers, suppliers, vendors, and internal teams to ensure smooth project execution and a positive client experience.

• Technology & Systems Proficiency: Comfortable working with order management systems, CRM platforms, Google Workspace, spreadsheets, and presentation tools while maintaining accurate records and documentation.

WHAT YOU WILL DO

Account & Project Coordination

• Enter, process, track, and manage client orders from initial request through final delivery using NetSuite or other order management systems.

• Monitor order progress, timelines, pricing, inventory, and delivery requirements to ensure projects remain on track.

• Support Senior Account Managers with day-to-day project coordination and administrative activities.

• Maintain accurate client, project, pricing, and order information across internal systems and shared files.

Supplier & Vendor Coordination

• Communicate with preferred suppliers to request product quotes, verify inventory availability, and confirm production and delivery timelines.

• Follow up with vendors regarding order status, lead times, shipping, and other project requirements.

• Assist in identifying solutions when products are unavailable, delayed, or require alternative sourcing.

• Help ensure supplier information and pricing are accurately documented for client proposals and orders.

Client Service & Communication

• Serve as a secondary point of contact for client inquiries related to proposal status, product information, order tracking, and project updates.

• Respond to client requests in a timely, professional, and customer-focused manner.

• Provide updates to clients and Senior Account Managers regarding order status, delivery timelines, samples, and vendor information.

• Take ownership of smaller orders or projects when assigned, ensuring they are managed accurately from start to finish.

Product Research & Presentation Support

• Research and source branded merchandise, promotional products, apparel, and corporate gifting options based on client requirements.

• Coordinate the ordering, receiving, and shipment of product samples for client presentations and reviews.

• Assist Senior Account Managers in selecting and organizing product options that align with client needs, budgets, and timelines.

• Support the preparation of client presentations, product decks, and proposals using platforms such as SAGE and Canva.

Data Management & Quality Assurance

• Maintain accurate client and project records within NetSuite, Google Drive, spreadsheets, and other internal systems.

• Ensure pricing sheets, order details, supplier information, and project documentation are complete and up to date.

• Review project information for accuracy before orders are submitted or finalized.

• Assist with quality checks to minimize errors in product specifications, pricing, quantities, shipping information, and client requirements.

Billing & Order Administration

• Assist with documenting job costs, freight charges, product costs, and other project-related expenses.

• Verify that required approvals, proofs, and project documentation are complete before invoicing.

• Coordinate with internal teams to resolve discrepancies and ensure billing information is accurate.

• Maintain organized records to support smooth invoicing and project closeout.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Business, Marketing, Communications, Management, or a related field is preferred.

• Experience: 1–3 years of experience in customer service, account coordination, project coordination, promotional products, print/packaging, marketing agencies, or a related environment.

• Communication: Strong verbal and written English communication skills with a professional and customer-focused approach.

• Organization: Demonstrated ability to manage multiple projects, orders, deadlines, and stakeholders while maintaining accuracy.

• Customer Service: Strong interpersonal skills with the ability to build positive relationships with clients, suppliers, and internal teams.

• Problem Solving: Ability to remain calm, resourceful, and proactive when handling delays, stock shortages, order changes, or time-sensitive requests.

• Work Schedule: Ability to work within U.S. business hours or an assigned overnight/graveyard schedule in Philippine time, as required.

• Technology: Proficiency in Google Workspace, Microsoft Office, spreadsheets, and business or order management systems.

INDUSTRY-SPECIFIC SOFTWARE & KNOWLEDGE

• NetSuite or similar CRM/order management systems

• SAGE or other promotional product management platforms

• Google Workspace, particularly Google Sheets and Google Drive

• Canva for presentations and product decks

• Familiarity with ASI/PPAI networks and the branded merchandise industry is a strong advantage

• Knowledge of promotional product categories, apparel, corporate gifts, and custom merchandise

• Understanding of product decoration techniques such as embroidery, screen printing, heat transfer, engraving, and other customization methods is a plus

• Experience working with suppliers, distributors, manufacturers, or promotional product vendors is preferred

• Familiarity with pricing, product sourcing, inventory availability, lead times, shipping, and order fulfillment is an advantage