XTN-7CBD921 | ASSOCIATE DIRECTOR FOR OPERATIONS

The Associate Director for Operations is a senior leadership role responsible for overseeing operational strategy, execution, and performance across assigned business functions. This position requires strong experience in healthcare data and revenue cycle management (RCM), with the ability to translate data insights into process improvements, operational efficiency, and service quality. The role supports cross-functional teams, drives measurable outcomes, and ensures alignment with organizational goals, compliance standards, and client or stakeholder expectations. Based in Metro Manila, this position is ideal for a strategic, data-driven leader with a proven ability to manage complex operations in a fast-paced environment.

• Competitive compensation package aligned with experience and responsibilities.
• Opportunities for professional growth and leadership development.
• Exposure to strategic operations and high-impact business initiatives.
• Collaborative work environment with cross-functional learning opportunities.
• Health and wellness benefits, subject to employer policy.
• Paid time off and other standard leave benefits, subject to applicable policy.
• Opportunities to contribute to meaningful process improvement and organizational 
  success.

• Lead daily operational activities to ensure efficient workflow, service delivery, and 
  achievement of performance targets.
• Develop and implement operational strategies that improve productivity, quality, turnaround time, and scalability.
• Oversee teams supporting healthcare data processes and revenue cycle management functions, ensuring accuracy and consistency of outputs.
• Use data analysis and reporting to identify trends, gaps, risks, and opportunities for 
  operational improvement.
• Partner with cross-functional stakeholders to align operational plans with business objectives and service requirements.
• Monitor key performance indicators and take corrective action when metrics fall below expected thresholds.
• Support process standardization, documentation, and continuous improvement 
  initiatives across operational workflows.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices relevant to healthcare operations.
• Coach, mentor, and develop team leaders and staff to strengthen capability, accountability, and performance.
• Prepare and present operational updates, dashboards, and recommendations to senior leadership and other stakeholders.
• Manage escalation issues, resolve operational challenges, and support issue 
  prevention through root-cause analysis.
• Contribute to workforce planning, resource optimization, and implementation of 
  operational enhancements.

• Proficiency in Microsoft Office applications, reporting tools, and operational dashboards.
• Knowledge of healthcare claims, billing, reimbursement, coding, or denial management workflows.
• Minimum of 8 years of experience in operations management, with at least 3 years in a leadership or supervisory role.
• Strong background in healthcare data operations and revenue cycle management (RCM), including process oversight and performance management.
• Demonstrated experience analyzing operational data, identifying trends, and driving process improvements.
• Proven ability to lead teams, manage priorities, and deliver results in a highvolume, fast-paced environment.
• Excellent communication, presentation, and stakeholder management skills.
• Strong knowledge of quality assurance, workflow optimization, and operational 
  governance.
• Ability to work effectively with cross-functional teams and senior leaders.
• High level of attention to detail, problem-solving ability, and sound decisionmaking skills.

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Information Management, or a related field.
• Experience supporting healthcare payers, providers, or related service operations.
• Advanced degree or professional certification in operations, healthcare management, analytics, or a related discipline.
• Experience with process improvement methodologies such as Lean, Six Sigma, or similar frameworks.
• Experience working with large datasets, business intelligence tools, or automation initiatives.
• Demonstrated success in leading organizational change and implementing sustainable operational solutions.
• Strong financial acumen and familiarity with budget management or cost optimization.