XTN-4ABD996 | ACCOUNT MANAGER

-

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

1. Business Development & Account Acquisition
   • Promote White Horse Laboratories (WHL) premium services to drive business growth, actively acquire new accounts, and consistently achieve assigned revenue targets.
   • Identify and capture new business opportunities by leveraging industry trade shows, corporate events, and strategic partner networks.
   • Strategically analyze and reactivate dormant or inactive sites within existing customer accounts to maximize wallet share.
2. Key Account Management & Retention
   • Serve as the primary point of contact for assigned key accounts, ensuring high customer satisfaction by deeply understanding and anticipating their requirements.
   • Lead client engagement activities, including service presentations, customized quotations, contract negotiations, and regular business reviews (QBRs/MBRs).
   • Act as a trusted advisor to guide clients in the right direction, efficiently coordinate with their suppliers, and deliver insightful key account performance reports.
3. Cross-Functional Collaboration & Escalation Support
   • Collaborate seamlessly with cross-functional departments (Lab, Operations, Engineering) to ensure exact and high-quality service delivery based on deep account analysis.
   • Mentor and empower the Customer Service (CS) team; provide training on specific account requirements, and step in to manage complex service escalations, expedites, and client expectations.
   • Partner with the Accounting department to monitor account receivables and ensure timely payment collections.
4. Market Intelligence & Strategic Feedback
   • Continuously gather and feedback market trends, competitive intelligence, and customer insights to senior management to support group-level strategic business planning.
   • Maximize internal network resources to drive inside sales and cross-selling opportunities.

• 3+ years of successful sales or account management experience in the
• Electronics/Semiconductor industry (experience in electronic component distribution,testing, or EMS/OEM is highly preferred).
• Proven track record with established OEM/EMS customer resources is a strong plus.
• Familiar with factory operations, supply chain, and management workflows.
• Fluent in spoken and written English; excellent business writing and communication skills.
• Proactive, self-driven, and highly resilient with a strong result-oriented mindset.
• College degree or above; majors in Electronics, Electrical Engineering, or related technical fields are preferred.

-