General Admin

This is a remote position.

General Admin

Join a fast-growing eCommerce resale business that transforms high-value inventory into profit across multiple platforms. This role blends customer interaction, product optimization, and data-driven decision-making, giving you the chance to directly impact sales performance while growing your skill set in a dynamic environment.

What You'll Do:

• Handle customer service messages across eCommerce platforms, including inquiries, returns, and issue resolution.
  
• Process return requests and generate shipping labels using internal systems.
  
• Research product details using online tools to provide accurate and timely responses.
  
• Escalate complex or unclear customer inquiries to the team when necessary.
  
• Review and update product listings, including pricing, titles, and categories to ensure accuracy.
  
• Perform bulk data entry tasks such as correcting product categories using provided reports.
  
• Monitor and assist during live selling events by researching product values and engaging in chat support.
  
• Track unresolved issues and follow up to maintain organized workflows.
  
• Continuously improve listing quality and accuracy to increase sales performance.
  

Who You'll Work With:

You’ll collaborate closely with a hands-on eCommerce team focused on sourcing, listing, and selling inventory across multiple platforms. The team values speed, accuracy, and smart decision-making, and you’ll play a key role in keeping operations running smoothly while supporting both customers and internal processes.

Who We're Looking For:

• Detail-Oriented: Able to quickly identify correct product categories, pricing, and listing errors with precision.
  
• Analytical: Capable of researching products and interpreting market data to make informed decisions.
  
• Tech-Savvy: Comfortable navigating multiple platforms and tools for listings, messaging, and research.
  
• Adaptable: Able to handle a wide variety of scenarios and adjust as needed.
  
• Independent Judgment: Can make decisions confidently while knowing when to escalate issues.
  
• Trainable: Open to feedback and able to quickly learn workflows through hands-on training.
  
• Customer-Focused: Maintains professionalism and composure when handling challenging situations.
  

Why Join Us?

• Impact: Play a direct role in improving customer satisfaction and driving sales performance through accurate listings and efficient support.
  
• Culture: Join a fast-paced, growth-focused team that values adaptability, learning, and continuous improvement.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 11:00 AM - 7:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a fast-growing eCommerce business

We are an equal opportunity employer and value diversity at our company.