Information Technology Specialist L1

This is a remote position.

IT Support

Join a leading IT and MSP company known for its technical expertise and strong team culture. In this role, you’ll be on the front lines of delivering fast, reliable IT support, helping businesses stay connected, productive, and secure every day while working alongside a supportive and collaborative team.

What You'll Do:

• Provide IT support through voice and chat channels for both general users and VIPs.
  
• Troubleshoot and resolve issues related to Helpdesk support, Active Directory (AD), and Domain Name Systems (DNS).
  
• Manage Windows Servers and utilize ConnectWise or similar ticketing systems.
  
• Handle user creation and termination, as well as application installations.
  
• Set up printers and resolve internet connectivity issues.
  
• Configure and troubleshoot Office 365 and Office suite applications.
  
• Recover and restore files both locally and in cloud-based systems.
  
• Respond to compromised email accounts and assist with account recovery.
  
• Set up drive mapping and manage access to network resources.
  
• Troubleshoot site-wide Wi-Fi and network outages.
  

Who You'll Work With:

Be part of a collaborative IT support team in a company that values accountability, positivity, and teamwork. You’ll work closely with other technicians and clients, sharing knowledge, solving technical challenges together, and ensuring users receive efficient and friendly support across all interactions.

Who We're Looking For:

• IT Support Experience: Minimum of 2 years of hands-on experience in an IT support role, ideally within an MSP environment, with strong working knowledge of Active Directory, Microsoft 365, and core networking concepts, including LAN, WAN, VPN, and general network troubleshooting.
  
• Technical Foundation: Well-rounded in a Windows environment, including DNS, Windows Server administration, local and cloud file recovery, drive mapping, printer setup and configuration, diagnosing internet outages, and supporting common end-user systems. Expert-level knowledge in every area is not required.
  
• Troubleshooting Skills: Takes ownership of issues and works to diagnose and resolve problems across desktops, servers, and network environments, using escalation only when necessary.
  
• Support & Communication: Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed. Experience using ticketing systems such as ConnectWise or similar tools is helpful.
  
• Attention to Detail: Careful and accurate when handling user access, drive mapping, system changes, and routine updates.
  
• Location: Must be located in South Africa
  
• Preferred (not required): Experience troubleshooting RDP login/connectivity issues, handling Office 365 security incidents or compromised email accounts, and QuickBooks-related troubleshooting.
  

Why Join Us?

• Impact: Play a key role in maintaining system reliability and supporting critical business operations across multiple clients.
  
• Culture: Be part of a positive, team-driven environment where collaboration, accountability, and attitude matter.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in IT support!

We are an equal opportunity employer and value diversity at our company.