Account Manager

This is a remote position.

Account Manager

Join a growing legal services team where your confidence, sharp communication, and ability to handle tough conversations will make a real impact. As a Retention Specialist, you’ll help protect client relationships, recover missed payments, and guide at-risk clients back on track so their cases can continue moving forward.

What You'll Do:

• Contact clients after missed or non-sufficient fund payments to collect payment, understand the issue, and help adjust payment timing when appropriate.
  
• Explain the consequences of paused payments, including how they can affect ongoing legal representation and case progress.
  
• Handle upset or at-risk clients by listening, de-escalating, addressing concerns, and reinforcing the value of continued representation.
  
• Follow up through phone, voicemail, and email, while maintaining an organized follow-up calendar and cancellation-warning workflow.
  
• Review CRM notes, summaries, emails, texts, call history, and documented file activity to understand each client’s situation and respond accurately.
  
• Use provided scripts, rebuttals, and templates while still sounding natural, confident, and professional.
  
• Coordinate with internal departments when clients raise concerns related to legal updates, negotiation progress, payments, or case status.
  

Who You'll Work With:

Be an integral part of a growing legal services team, working closely with retention, client support, payment, and case-related departments to keep clients informed, engaged, and moving forward.

Who We're Looking For:

• Persuasive: Able to re-sell the service, remind clients why they enrolled, and guide them away from cancellation.
  
• Confident Communicator: Strong phone presence with the ability to match client energy, shift the tone, and stay in control of difficult conversations.
  
• Thick-Skinned: Comfortable dealing with upset, frustrated, or non-paying clients without taking things personally.
  
• Sales-Minded: Understands how to pitch, rebut objections, and move clients toward a decision.
  
• Highly Organized: Able to manage follow-ups, calendar tasks, payment issues, and client outreach without letting accounts fall through the cracks.
  
• Detail-Oriented: Capable of reviewing notes, CRM activity, payment history, and file summaries to respond accurately and strategically.
  
• Resourceful: Uses available CRM information to sound knowledgeable and provide clients with clear, specific answers.
  
• Experience: Experience in sales is required.
  
• Experience: Experience in a role involving difficult clients is a plus, but not necessary.
  
• Location: Must be located in Colombia.
  

Why Join Us?

• Impact: Play a central role in protecting client relationships, recovering missed payments, and helping active legal cases stay on track.
  
• Culture: Join a confident, fast-moving team that values persistence, clear communication, and taking ownership of difficult conversations.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing legal services team

We are an equal opportunity employer and value diversity at our company.