Role overview

Qualifications

Experience in account management, customer success, or partnerships within SaaS or ecommerce
Strong understanding of ecommerce metrics such as conversion rate, AOV, retention, and revenue growth
Data-driven mindset with ability to turn insights into clear, actionable recommendations
Strong communication skills with both technical and non-technical stakeholders

Responsibilities

Manage and grow a portfolio of ecommerce merchant accounts
Act as the primary post-sale point of contact, owning long-term merchant success and retention
Analyze account performance data to identify optimization, retention, and upsell opportunities
Partner with product, engineering, and operations teams to execute merchant strategies and drive platform optimization

Key facts

Remote from: Anywhere
Full time
Account Manager
English

Hard skills

Account Management Customer Success Management Customer Retention Account Management Cross-Functional Collaboration Portfolio Management Data-Driven Decision Making Program Implementation Analytics System Optimization Business Partnering Employee Onboarding Risk Analysis Sales Analysis Account Analysis Platform Design And Development Application Programming Interface (API) Stakeholder Communications Property Ownership

Other skills

Collaboration
Proactivity

About the company

Quota Crushers Agency

Human Resources, Staffing & Recruiting

Quota Crushers Agency is the sales recruitment talent agency run by sales executives turned sales recruiters. We Source, Recruit, Assess, and Deliver sales candidates in Canada & United States We're reshaping the recruitment industry by incorporating science and data-backed tailored assessments. This not only guarantees a competent hire but also secures the ideal fit—someone who seamlessly aligns with your company's culture and brings precisely the skills needed to thrive. We help organizations find their next quota-crushing sales executive We specialize in recruiting account executives, dynamic BDR/SDR/ Inside sales and marketing managers/directors and leadership roles including VPs & sales directors

Company details

Company typeStartup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

Account Manager | Ecommerce & Product Personalization (Remote)

We are recruiting on behalf of a fast-growing, venture-backed ecommerce technology company operating in the product personalization space.

Our client has already generated multi-million-dollar revenue and is scaling its merchant partnerships across North America. This is a high-impact Account Manager role focused on owning merchant success, retention, and revenue growth.

Compensation & Work Setup

Base salary: $90,000 to $115,000 + $60,000 Bonus/commissions for Account Managers
Fully remote, work from home

What Youll Be Doing

Manage and grow a portfolio of ecommerce merchant accounts
Act as the primary point of contact post-sale, owning long-term merchant success
Analyze account performance data to identify optimization, retention, and upsell opportunities
Partner with internal product, engineering, and operations teams to execute merchant strategies
Support onboarding, implementation, and ongoing optimization of the platform
Proactively identify risks, prevent churn, and drive account expansion

What Were Looking For

Experience in account management, customer success, or partnerships within SaaS or ecommerce
Strong understanding of ecommerce metrics such as conversion rate, AOV, retention, and revenue growth
Data-driven mindset with the ability to turn insights into clear, actionable recommendations
Strong communication skills with both technical and non-technical stakeholders
Comfortable working in a fast-paced startup environment with evolving processes
Ecommerce, retail, API, or platform experience is a strong plus

Why This Opportunity

Join a high-growth startup with strong revenue traction
Real ownership over accounts and outcomes
Clear earning upside and long-term career growth
Work remotely while collaborating with a tight-knit, high-performing team