Account Manager

This is a remote position.

We are looking for a dynamic and results-oriented Account Manager to join our team. The ideal candidate will be responsible for identifying business growth opportunities, building key customer relationships, driving new business, and closing deals. If you are a motivated, enthusiastic individual with a passion for sales and business development, we want to hear from you.

List of Responsibilities:

• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs.
• Develop relationships with prospective clients, while maintaining existing client relationships.
• Monitors and manages account segmentation, industry identification and client communication.
• If needed, conducts client presentations.
• Conducts client problem/ needs analysis
• Creates contract-winning proposals for current and prospective clients.
• Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
• Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed.
• Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news.
• Collaborates with immediate head in the development of new businesses.
  

Key Responsibilities

• Strategic Relationship Management: Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention.
  

• Account Growth & Acquisition: Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach.
  

• Customer Success & Strategy: Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform.
  

• Leadership & Mentorship: Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals.
  

• Cross-Functional Collaboration: Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery.
  

• Reporting & Analytics: Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.
  

What You’ll Do Daily

• Lead high-level client meetings and site visits.
  

• Resolve complex escalations by collaborating with internal technical and support teams.
  

• Analyze account data to identify "health" trends and potential risks.
  

• Maintain meticulous records of interactions to drive a unified customer experience.
  

Requirements

Requirements

Educational Background: 

• Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.
  

Specific Skills and Attitude: 

• Proven track record in sales, business development, or related role.
  
• Strong communication and interpersonal skills.
  
• Ability to manage complex projects and multi-task effectively.
  
• Excellent organizational skills and attention to detail.
  
• Proficient in Microsoft Office Suite and CRM software.
  
• Time Management Skills
  
• Ability to travel, as needed.
  

Work Experience

• Must have at least two (2) to five (5) years of experience, working for an IT services and solutions company or a managed services company is not required but an advantage.
  
• Must have a proven track record in sales in a B2B industry.
  
• Experience in handling finances and working within specific timelines, an advantage.
  
• Must have extensive experience in conducting presentations and negotiating deals.
  
• Preferably with prior experience in the use of different CRMs and various productivity tools.