Role overview

Qualifications

3+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration.
Experience in healthcare plans, health insurance, or equivalent.
Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually.
Proficiency in MS Office, especially advanced Excel functions and PowerPoint.

Responsibilities

Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services.
Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients.
Manage and track client communications using the CRM system.
Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Account Manager
English

Hard skills

Healthcare Software Implementation Customer Relationship Management Account Management Account Management Project Implementation Cross-Functional Collaboration Cross-Selling Proposal Development Account Management Product Renewals Account Management Customer Interaction Management Upselling Presentation Training Microsoft Dynamics CRM Client Services Issue Management Process Improvement Customer Success Management

Other skills

Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Calmness Under Pressure
Time Management
Teamwork
Verbal Communication Skills
Problem Solving

About the company

AMPS

Digital Health & Health Tech

Turn to AMPS for your healthcare cost management services and we will help you achieve meaningful and visible savings for your clients. Here at AMPS we utilize physicians to perform line-by-line audits on all claims we review. This will not only demonstrates an added level of commitment to your clients, it will add a new line of revenue to YOUR company at ZERO expense to you. We use a mix of healthcare industry medical and clinical expertise, along with proprietary software developed to create a wide delta between our competition. We provide healthcare cost containment services to the payer community including self-funded employer groups, Third Party Administrators (TPAs), Health Plans, HMOs, and Insurance Companies.

Company details

Company typeSME

IndustryDigital Health & Health Tech

Company size201 - 500

Links

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Job description

Description

Position Summary:

The Account Manager serves as a primary point of contact for brokers, clients, Third-Party Administrators, and internal teams. This role combines service, strategy, and implementation, ensuring an exceptional client experience from onboarding through ongoing support and renewal. Acting as the primary point of contact, you will collaborate with internal teams to resolve issues, drive process improvements, and ensure compliance, all while delivering exceptional client experiences.

Key Responsibilities:

Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services.
Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients.
Manage and track client communications using the CRM system
Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.
Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities.
Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction.
Demonstrate strong knowledge of AMPS products and services, effectively aligning solutions with client needs.
Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes.
Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions.
Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships.

Requirements

Qualifications:

3+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration.
Experience in healthcare plans, health insurance, or equivalent
Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually.
Proficiency in MS Office, especially in advanced Excel functions and PowerPoint.
Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service.

A plus if you have…

Bachelor's degree in marketing or business administration
Self-funded healthcare experience

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Generous paid time off and holiday schedule.
Professional development opportunities.