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Brown & Brown Insurance - Insurance Brokerage & Agencies - XLarge
Operations is one of the broadest function titles in the professional job market, spanning everything from logistics coordination to company-wide process infrastructure. For senior operations professionals with 10 or more years of experience, that breadth is both the opportunity and the challenge: the market for operations leadership at the VP and COO level is large and consistently available remotely, but the filtering logic is unforgiving to generalist positioning. Companies hiring senior operations leaders are making a specific kind of bet, that this person can identify where the business is losing efficiency, build the systems to fix it, and manage the organizational change required to make those systems stick. Professionals who frame their experience in those terms are operating in a different market from those who describe themselves as experienced in operations management.
Operations at the mid-level is competitive across most industries because the function is broad and the title is applied inconsistently. The senior and leadership layer is considerably less crowded. VP of Operations, Head of Operations, and COO roles at companies in the 50 to 500 employee range require professionals who have owned operational transformation, not just managed operational continuity. The distinction is between professionals who have inherited functioning operations and maintained them and those who have diagnosed what was not working, designed and built the fix, and led the organization through the change. That second profile is the one companies are hiring for at the senior level, and it is genuinely less common than the volume of senior operations titles in the market suggests.
Remote operations leadership is consistently available at the VP and COO level in technology companies, professional services firms, and platform businesses where operations is fundamentally about process and systems rather than physical asset management. SaaS companies, marketplace businesses, and digital-first companies across industries hire operations leaders remotely at rates significantly above the broader market. Head of Business Operations and VP of Revenue Operations are particularly strong remote categories, as both functions are data-driven and cross-functional rather than location-dependent. Operations roles at companies with physical operations, manufacturing, retail, or logistics infrastructure, remain the slowest to adopt remote arrangements at the senior level.
Outcome framing is the consistent failure mode. Senior operations leaders who describe their work in terms of processes managed and teams overseen rather than efficiency gains achieved, cost reductions delivered, and scalability built are screened as operational managers rather than transformation leaders. A second filter is the scale signal: companies hiring VP of Operations and COO profiles are filtering for professionals who have operated at a specific scale, whether by headcount managed, revenue overseen, or operational complexity navigated, and candidates who do not surface these dimensions of their experience are evaluated on title alone, which is an unreliable proxy. Third, the tools and systems layer matters at the senior level: operations leaders who have implemented and governed operational tooling (ERP systems, workflow automation, OKR frameworks, operational analytics stacks) are distinguished from those who have worked within existing tools, and that distinction is consistently applied in senior screening.
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