Customer Care Agent - German Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in German rely on our team in Athens, and this role helps us look after them. Start date: 2 November 2026.

You will handle everyday requests from start to finish and escalate only when it is genuinely needed. Every case you close moves a customer closer to a clear answer.

Your Responsibilities:

• Stay calm and courteous with frustrated customers
• Meet the quality and response standards the team sets
• Follow up on open cases so that customers are not left waiting
• Suggest improvements that reduce repeat contacts

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Previous customer-facing experience is an advantage, though not required
• Basic computer skills and confidence with web-based tools
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.