Technical Support Assistant for a Business Owner in Australia (Home Based Part Time)

• Provide basic day-to-day technical support and help the client navigate computers, systems, and online platforms.
• Guide and teach the client how to use the website, systems, and technology in a simple and patient manner.
• Assist with basic website and subscriber administration, ensuring content and information remain up to date.
• Upload and manage podcasts, videos, episodes, and other digital content across the website and relevant platforms.
• Assist with live sessions and podcasts, ensuring cameras, audio, internet connections, and platforms are set up and ready to go live.
• Keep supplied content updated across the business’s social media platforms.
• Assist with screen sharing, video calls, and basic technical troubleshooting.
• Use and explore basic AI tools to support the client’s day-to-day activities.
• Liaise with the client’s existing external technology team when more advanced technical assistance is required.

Client Information

The company is a growing online business focused on expanding its digital presence and online operations.

Must Haves

• Good general computer and technology skills.
• Comfortable using websites, social media, and online platforms.
• Ability to learn new systems and technologies quickly.
• Basic knowledge of AI tools or willingness to learn.
• Comfortable with screen sharing, video conferencing, and online technology.
• Basic troubleshooting and problem-solving skills.
• Good written and verbal English communication skills.
• Patient and confident when explaining technology in simple terms.
• Proactive, reliable, and willing to take initiative.
• A go-getter attitude with a willingness to research, learn, and figure things out.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker