SDR Manager

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. 

Job Description

Join our Momence team as SDR Manager in Australiato make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

Summary

As the SDR Manager, you will lead and scale our outbound SDR function across the APAC region, with an initial focus on Australia. You will be responsible for recruiting, onboarding, coaching, and developing a high-performing SDR team while driving predictable pipeline generation for our Account Executive organisation.

This is a hands-on leadership role requiring someone who has successfully built outbound teams, established prospecting best practices, and developed SDRs from hiring through ramp and ongoing performance management. You will partner closely with Sales, Marketing, Recruiting and Revenue Leadership to continuously improve outbound performance, optimise processes, and build a scalable sales development organisation.

Key Areas of Responsibility

• Team Hiring & Development: Partner closely with Recruiting to attract, interview, hire and successfully onboard top SDR talent. Develop structured onboarding and ramp programmes that enable new hires to become productive quickly while creating clear coaching plans and career progression opportunities.
• Leadership and Coaching: Lead, coach and inspire an outbound SDR team to consistently exceed pipeline generation targets. Conduct regular one-to-ones, call coaching, performance reviews and ongoing development sessions to build a high-performing sales culture.

• Outbound Strategy & Prospecting Excellence: Own the outbound prospecting strategy across the team. Build repeatable training programmes that enable SDRs to continuously improve their outbound performance. Develop and continuously improve:

1. outbound playbooks
2. call coaching
3. messaging and positioning
4. email sequences
5. objection handling
6. territory planning
7. account prioritisation
8. list building strategies
9. prospecting best practices

• Performance Management: Use data to identify coaching opportunities, optimise performance and report insights to Sales Leadership. Monitor individual and team KPIs including:

1. activity metrics
2. connect rates
3. meeting conversion rates
4. pipeline generation
5. quota attainment
6. ramp progression

• Cross-functional Collaboration: Partner with Marketing, Sales, Recruiting and Product to improve lead quality, outbound effectiveness and handoff processes between SDRs and Account Executives.

Working arrangements:

Fully Remote: You can work fully remote within Australia in this position, provided you have eligible working rights.

#LI-Remote

Qualifications

Requirements

• Experience: 2+ years of experience managing an outbound SDR team in a B2B SaaS environment. Demonstrated success hiring, onboarding, ramping and developing SDRs. Experience leading remote or distributed teams, preferably across APAC or multiple time zones.
• Sales Knowledge: Strong understanding of outbound sales methodologies and modern prospecting techniques. At least 2 years of experience selling into SMB customers. Proven ability to build predictable outbound pipeline.
• Leadership Skills: Experience coaching SDRs through every stage of their development. Strong hiring and interviewing experience. Experience creating onboarding programmes and sales training.
• Technical Proficiency: Proficiency with CRM tools, particularly HubSpot, and the ability to utilize data to optimize performance and processes.
• Prospecting Expertise: Proven expertise in developing and optimizing outbound prospecting strategies, including cold calling, email prospecting, LinkedIn outreach, territory planning, account prioritisation, list building, sequencing, connect rate optimisation, and the use of outbound performance metrics and forecasting to drive team success.
• Attributes: A results-driven mentality, strong interpersonal and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Preferred

• Background managing SDR teams supporting the APAC market, particularly Australia.
• Exposure to fast-growing SaaS environments.
• Success leading remote-first or distributed sales teams.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talentsupport@xplortechnologies.com.

Before you apply

To be considered for employment, you must be legally authorised to work in Australia. This applies to remote roles too, as we can only employ people who reside within Australia. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.