• Answer incoming patient and referral calls in a warm, professional and compassionate manner.
• Respond to general enquiries about appointments, referrals, fees and practice processes.
• Ensure patients feel heard, supported and well looked after from their first contact with the practice.
• Respond to patient and referrer emails promptly and professionally.
• Set up new patient profiles and maintain accurate information in Halaxy.
• Assist with bookings, referrals and general administrative tasks.
• Communicate closely with other administration team members to ensure smooth follow-up and continuity.
• Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately.
• Complete email and administrative work during quieter periods between calls.
• Maintain strict patient confidentiality and privacy at all times.
Client Information
The Client is widely recognized for her compassionate, patient-centered approach, ensuring individuals feel supported and valued throughout their treatment journey. She is committed to delivering holistic care and empowering patients to make informed decisions about their treatment options.
Must Haves
• Excellent spoken and written English is essential, with clear, confident and professional telephone communication.
• Kind, patient and compassionate, particularly when speaking with people who may be anxious or distressed.
• Previous experience in medical reception, healthcare administration or a similar patient-facing role is strongly preferred.
• Strong organisational skills and excellent attention to detail.
• Reliable and responsive, with the ability to manage multiple enquiries efficiently.
• Able to work independently while also communicating and collaborating well within a remote administration team.
• Confident using email, online systems and practice-management software.
• This role is open to Filipino citizens residing in the Philippines only.
Nice to Haves
• Previous experience with Halaxy is highly desirable.
• Experience working within mental health or psychiatry would be an advantage.
• We are looking for someone who is genuinely warm and approachable and understands the importance of providing an excellent patient experience.
• The primary focus of the role is ensuring incoming calls are answered promptly rather than going to voicemail.
• We value kindness, reliability, teamwork, initiative and clear communication.
• There is potential for the position to grow over time for the right person.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
