• Monitor and respond to multiple company email addresses in a timely manner (customer orders, inquiries, complaints across 6-7 locations)
• Follow up with customers and coordinate order placement across multiple locations
• Respond to company reviews on Google, Yelp, and other platforms; manage reputation across all locations
• Write weekly employee newsletters and monthly customer newsletters (with help from AI)
• Manage market research and customer surveys
• Develop and maintain standard operating procedures and checklists
• Organize and manage spreadsheets and documents
• Handle administrative tasks including making calls and scheduling appointments
• Support customer service operations
Client Information
A family-owned food and beverage business specializing in New York-style bagels, breakfast sandwiches, and homemade cream cheese spreads. The business operates multiple locations in the northeastern United States and is known for its fresh, hand-rolled bagels.
Must Haves
• This role is only open to Filipinos permanently residing in the Philippines
• Mid to senior level executive assistant or administrative professional experience
• Multi-unit quick-service restaurant or hospitality industry background
• Proven customer service experience
• Organized, proactive, and self-directed with minimal oversight needed
• Strong written and verbal communication skills
• Proficiency with spreadsheets, document management, and email organization
• Ability to manage multiple priorities and projects simultaneously
• Experience following up with people and managing relationships
• Clean background (no criminal history)
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
