Danish-Speaking Customer Service Agent

About the Role

We are looking for a Danish-Speaking Customer Service Agent to join an international team. In this role, you will assist customers in Danish through chat, phone, and email, ensuring a professional and positive customer experience.

You will handle customer inquiries efficiently, maintain accurate information in CRM systems, and contribute to customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries through chat, phone, and email.
• Provide accurate, professional, and timely assistance.
• Update customer information and interactions in the CRM system.
• Build and maintain positive relationships with customers.
• Support customer satisfaction and retention through effective issue resolution.
• Handle customer concerns with empathy and professionalism.
• Collaborate effectively with colleagues and management.
• Identify recurring issues and provide feedback to improve processes and the customer journey.
• Work towards established quality, efficiency, and performance targets.

Requirements

• Fluent or native-level proficiency in Danish.
• Good communication and interpersonal skills.
• Customer-oriented mindset with a professional and empathetic approach.
• Ability to handle customer inquiries across multiple channels.
• Good organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Previous customer service experience is an advantage.

Apply Now

Ready to take the next step in your international career? Apply now and join the team!