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French and English Customer Support Specialist – Lisbon

Role overview

Summary

This role focuses on providing customer support in both French and English, ensuring high-quality assistance and resolution for customer inquiries. You will be part of a growing international customer support team.

Qualifications

  • French: Native or C2-level proficiency.
  • English: Advanced (C1) proficiency is mandatory.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and customer-first mindset.

Responsibilities

  • Interact with customers in French and English.
  • Deliver high-quality assistance and resolution.
  • Utilize strong problem-solving abilities to address customer inquiries.

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

CB Talents Academy logo

CB Talents Academy

  • Vocational Training & Bootcamps
  • 2–10
CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

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Job description

  • Location: Remote / Office-Based (Adjust as needed)
  • Position Type: Full-Time

About the Role

We are seeking motivated, clear communicators to join a growing international customer support team! In this role, you will interact with customers in French and English, delivering high-quality assistance and resolution.

Requirements

  • French: Native or C2-level proficiency.
  • English: Advanced (C1) proficiency is mandatory.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and customer-first mindset.

Compensation & Benefits

  • Base Salary: €1,100 gross/month
  • Language Allowance: €150 gross/month
  • Performance Bonus: Up to €100 gross/month
  • Total Compensation Package: Up to €1,350 gross/month

How to Apply

If you are fluent in both French and English and ready for your next professional role, submit your application today!

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