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Dutch-Speaking Customer Support Specialist – (Remote in Portugal)

CB Talents Academy

Role overview

Qualifications

  • Native or fluent in Dutch (C1/C2)
  • Strong business English (B2+)
  • 1–2 years in customer service or related fields
  • Proficient in MS Office and internet applications

Responsibilities

  • Assist customers with account funding, transaction history, and product details
  • Handle inquiries, negotiate payment plans, and resolve collection-related questions
  • Guide vulnerable customers and offer insolvency support
  • Maintain detailed account notes and manage multi-queue contact systems

Key facts

Hard skills

Other skills

  • Negotiation
  • Active Listening
  • Problem Solving
  • Microsoft Office

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Escape to sunny Portugal while building your career with a global Financial Technology leader! We are seeking a fluent Dutch and English speaker to join a dynamic remote team providing high-quality support and payment solutions to international customers.

What's in It for You?

  • Base Salary: €1,100 gross/month
  • Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
  • Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
  • Complexity Bonus: €80/month
  • Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off!)
  • Work Setup: 100% Remote (Based in Portugal)
  • Relocation Package: Comprehensive relocation support and assistance provided for candidates moving to Portugal.

Key Responsibilities

As a Customer Support & Collections Specialist, you will assist users of a leading online payment platform across voice and written channels:

  • Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
  • Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
  • Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
  • System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently.

Candidate Profile

  • Languages: Native or fluent in Dutch (C1/C2) with strong business English (B2+).
  • Location: Residing in Portugal (preferred) or willing to relocate to Portugal with company support.
  • Experience: 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred).
  • Skills: Strong negotiation, active listening, priority management, and independent problem-solving abilities.
  • Tech-Savvy: Proficient in MS Office, comfortably navigating PC-based internet applications and multi-queue communication systems.

Ready to Apply?

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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