Dutch-Speaking Customer Support Specialist – (Remote in Portugal)

Escape to sunny Portugal while building your career with a global Financial Technology leader! We are seeking a fluent Dutch and English speaker to join a dynamic remote team providing high-quality support and payment solutions to international customers.

What's in It for You?

• Base Salary: €1,100 gross/month
  
• Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
  
• Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
  
• Complexity Bonus: €80/month
  
• Schedule: Monday to Friday, 08:00 – 17:00 (Weekends Off!)
  
• Work Setup: 100% Remote (Based in Portugal)
  
• Relocation Package: Comprehensive relocation support and assistance provided for candidates moving to Portugal.
  

Key Responsibilities

As a Customer Support & Collections Specialist, you will assist users of a leading online payment platform across voice and written channels:

• Customer Care & Inquiries: Assist customers with account funding, transaction history, product details, and protection policies.
  
• Payment Solutions: Handle inbound/outbound inquiries, negotiate payment plans, resolve collection-related questions, and secure promises to pay.
  
• Specialized Assistance: Guide vulnerable customers, offer insolvency support, and route accounts to specialized teams when needed.
  
• System Operations: Maintain detailed account notes, schedule call-backs, and manage multi-queue contact systems efficiently.
  

Candidate Profile

• Languages: Native or fluent in Dutch (C1/C2) with strong business English (B2+).
  
• Location: Residing in Portugal (preferred) or willing to relocate to Portugal with company support.
  
• Experience: 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred).
  
• Skills: Strong negotiation, active listening, priority management, and independent problem-solving abilities.
  
• Tech-Savvy: Proficient in MS Office, comfortably navigating PC-based internet applications and multi-queue communication systems.

Ready to Apply?

Take the next step in your fintech career. Submit your CV in English today to secure your spot!