Italian-Speaking Customer Service Specialist – Lisbon ( Full Relocation Support)

Location: Lisbon, Portugal (on-site)
Contract type: Full-time
Languages required: Italian (native/C2), English (B2+)

About the role
We are looking for a native Italian-speaking Customer Service Specialist to join our team in Lisbon. You will be the main point of contact for Italian-speaking customers, providing professional support and a high-quality service experience across our key communication channels (phone, email, chat).

Key responsibilities

• Handle Italian customer inquiries promptly and effectively
• Provide support and resolve issues related to products/services
• Ensure a positive customer experience in line with company quality standards
• Collaborate with internal teams to improve processes and customer satisfaction
• Log interactions accurately in company CRM systems

Requirements

• Native or C2-level Italian
• Good command of English (written and spoken)
• Strong communication and problem-solving skills
• Willingness to relocate to Lisbon
• No previous experience required — full training provided

What we offer

• Full relocation package (flight, initial accommodation, support with bureaucratic procedures)
• Paid training
• Stable contract with career growth opportunities
• International and dynamic work environment
• Modern office located in the heart of Lisbon

How to apply
Submit your application through our portal — fast-track selection process with the possibility of a remote interview before relocation.