Spanish-Speaking Customer & Technical Support Specialist – Premium Brands

About the Position

We are looking for Spanish-speaking Customer & Technical Support Specialists to join international teams supporting premium global brands across luxury automotive, coffee and home appliances, and consumer technology.

As the first point of contact for Spanish-speaking customers, you will provide assistance through phone, email, and chat, handling customer enquiries, technical troubleshooting, roadside assistance, connected services, and after-sales support.

This is an excellent opportunity for candidates looking to develop their customer service and technical support skills in an international environment, with comprehensive training and opportunities for career progression.

Key Responsibilities

• Handle customer enquiries via phone, email, and chat.
• Provide roadside assistance and connected-services support for automotive customers.
• Troubleshoot products, appliances, and devices, guiding customers through solutions.
• Handle after-sales enquiries, including orders, returns, and service requests.
• Provide accurate information and ensure effective problem resolution.
• Escalate complex cases to specialised teams and follow up when necessary.
• Document customer interactions accurately in CRM systems.
• Maintain high standards of service quality and customer satisfaction.

Requirements

• Native-level or C1 proficiency in Spanish.
• B2 level of English for training and internal communication.
• Good computer skills and ability to work with multiple applications simultaneously.
• Excellent written and verbal communication skills.
• Customer-oriented mindset and strong problem-solving abilities.
• Typing speed of at least 25 words per minute.
• Previous customer service or technical support experience is an advantage but not mandatory.

Working Conditions

• Contract: 8-month employment contract, with potential for extension.
• Work Schedule: Monday to Friday, with occasional weekend shifts depending on the team.
• Working Hours: Fixed day shifts or rotating shifts, including 24/7 coverage in selected teams.
• Work Model: On-site or remote, depending on the available opening.
• Hybrid Options: Selected teams offer up to 70% work from home after completing on-site onboarding.

Benefits

• Relocation support for selected positions.
• Monthly productivity bonus based on target achievement.
• Comprehensive paid training and a nesting period.
• Continuous learning and upskilling opportunities.
• Opportunities for career progression and salary growth.
• Team activities and brand-related benefits in selected teams.

Location

Athens, Greece.

Remote opportunities are available for selected teams, depending on the opening and eligibility requirements.

Apply now and take the next step in your international career!