Bilingual Technical Support Specialist (Italian & English) remote

Location: Work from anywhere in Greece
Salary: 1200 EUR gross per month
Schedule: Monday to Friday, 9 am - 8 pm
Starting Date: 15th October
Language Requirement: Italian (native), English (B2)

Company Overview:
Join our dynamic team supporting a global leader in luxury automotive innovation. We are seeking motivated individuals with a passion for technology and customer service to provide exceptional technical support to our customers across Italy.

Role Overview:
As a Technical Support Specialist, you will be the first point of contact for our customers, delivering comprehensive technical assistance and ensuring a seamless customer experience. This role offers a unique opportunity to work remotely from anywhere in Greece while supporting a prestigious automotive brand.

Responsibilities:

• Provide timely and accurate technical support to our customers via phone, email, and chat channels.
• Troubleshoot and resolve technical issues related to our vehicles, software applications, and connected services.
• Document and escalate complex issues to the appropriate support teams for resolution.
• Educate customers on product features, functionalities, and self-service options.
• Maintain high customer satisfaction ratings through effective communication and problem-solving skills.

Requirements:

• Native proficiency in Italian with excellent verbal and written communication skills.
• Proficiency in English (B2 level) to effectively communicate with international teams and customers.
• Prior experience in technical support, customer service, or a related field is preferred.
• Strong problem-solving abilities and a passion for delivering exceptional customer service.
• Ability to work independently in a remote environment and adapt to changing priorities.
• Availability to complete a fully paid 10-day training program prior to starting.

Benefits:

• Competitive salary of 1200 EUR gross per month.
• Flexible work-from-anywhere arrangement within Greece.
• Comprehensive training and ongoing professional development opportunities.
• Opportunity to work with a global automotive leader and enhance technical skills.
• Full-time employment with a stable and supportive work environment.

Relocation Package:

• 2 Weeks of hotel accommodation
• Flight ticket (inside the EU)
• Airport Pickup
• Real Estate Agency fee

Documents accepted:

• EU citizenship.
• Full-purpose & Specific-purpose work permit card.
• Certificate of Protection (refugees)