Order Support Specialist Turkish (Lisbon, remote/hybrid)

Order Support Specialist position.

In this role, you will be the hero behind the order, ensuring a smooth and positive experience for our customers. You'll be the go-to person for complex online order issues, working diligently to find solutions that keep our customers happy.

Here's what you'll be doing:

• Become an Order Master: You'll own the entire online order process, from the moment a customer clicks "purchase" to the moment their item arrives at their doorstep.
• Be a Customer Champion: You'll handle complex issues with a smile, providing clear and timely updates to customers throughout the resolution process.
• Teamwork Makes the Dream Work: You'll collaborate with partners to resolve issues efficiently, keeping the customer out of the loop.
• Data Whiz: You'll be a master of detail, ensuring accurate record-keeping in our SAP system. (Don't worry, we'll provide training if you're new to SAP!)

Why You'll Love Working Here:

• Live Like a Local: Enjoy fully-equipped, company-provided accommodation for the first 14 months.
  
• Work-Life Balance: We offer a 40-hour workweek with a rotational shift pattern (Monday-Sunday, 7:00 am - 12:00 am) and a generous vacation package (up to 22 days per year).
  
• Salary & Benefits: Enjoy a monthly base salary of 1119.39 EUR (including room allowance, holidays allowance, Christmas allowance, and meal allowance), 1411.05 EUR  (if you have a place to live in Portugal), private health insurance, meal card, holiday bonuses, and more!
• Positive and Supportive Environment: We're a team that values camaraderie and teamwork.

We're looking for someone with:

• Flawless communication skills in Turkish (C2) and English (B2)
• A keen eye for detail and a commitment to accuracy
• The ability to work independently and make decisions with minimal supervision
• Strong problem-solving skills and a customer-focused approach
• The ability to work effectively under pressure and meet deadlines
• A willingness to learn and grow
• A positive attitude and a team player spirit
• Work from anywhere in continental Portugal. 

Documents accepted:

• Residence Card
• Manifestação de Interesse issued prior to December 2021 (with the QR code)
• EU ID card
• Refugee card

Joining dates available: 08/07/2024 and 29/07/2024

Take the chance and apply today!