Operations & Admin Assistant

This is a remote position.

Position Overview

This is a varied role for someone who takes initiative, stays organised, and enjoys helping a growing business run smoothly. The ideal candidate is reliable, detail-oriented, communicates clearly, asks questions when needed, and can help improve processes and systems as the business grows.

Key Responsibilities

• Manage online and email customer enquiries promptly and professionally, following each enquiry through to resolution.
  
• Prepare accurate customer quotations, including logistics and freight pricing, and support sales from enquiry through to order, invoicing and follow-up.
  
• Provide bookkeeping and financial administration in Xero, including invoicing, reconciliations, payment allocation and accounts receivable support.
  
• Maintain the Shopify website, Salesforce records, customer information and marketing databases.
  
• Assist with marketing activity across Meta, email and the website, including content creation in Canva.
  
• Help select, implement and improve operational systems, workflows, templates, processes and procedures.
  
• Maintain accurate, organized business records, including documenting and tracking sales leads, customer follow-ups and outstanding operational actions.
  
• Use initiative to identify improvements and undertake other sales, marketing, administrative and operational duties as the role develops.
  

Requirements

Key Skills & Experience

• 3+ years’ experience in administration, operations, sales support, customer service, or similar roles
  
• Experience with Xero/bookkeeping and preferably Shopify and Salesforce
  
• Strong English communication, organisation, attention to detail, and time management
  
• Proactive, reliable, and able to take ownership and manage multiple priorities
  
• Experience improving systems, processes, SOPs, workflows, or reporting
  
• Comfortable working across sales, marketing, logistics, CRM, and cloud-based tools
  
• Experience with Canva, email marketing, or Meta campaigns is an advantage
  
• Willingness to learn freight coordination and the business’s products and industries
  
• High standards of confidentiality, accuracy, and responsible use of technology and AI
  

Benefits