Customer Service
• Monitor and organize email inboxes.
• Respond to customer inquiries using approved templates.
• Follow up with customers after deliveries.
• Process customer feedback and testimonials.
• Track customer issues until resolved.
Administrative Support
• Maintain Google Drive and organize business documents.
• Prepare weekly reports and dashboards.
• Create and update spreadsheets.
• Maintain Standard Operating Procedures (SOPs).
• Schedule meetings and reminders.
• E-commerce & Order Management
• Manage Shopify orders and subscriptions.
• Prepare production and order summary sheets.
• Track subscription renewals.
• Assist with delivery paperwork.
• Maintain an accurate customer database.
Marketing & Brand Support
• Monitor online customer reviews and prepare response drafts.
• Schedule social media content.
• Update menus, marketing materials, and promotional assets.
• Maintain a catering and customer inquiry tracker.
Sales & Business Development
• Research corporate catering and business opportunities.
• Send outreach emails using approved templates.
• Maintain CRM and lead tracking.
• Schedule social media posts.
• Assist with email marketing campaigns.
Reporting
• Prepare a weekly executive dashboard including:
- Sales
- Orders
- New customers
- Subscription growth
- Business development leads
- Customer feedback
- Outstanding action items
Client Information
The client operates two business segments in Canada: an established takeout restaurant that has been serving customers since June 2021 with the support of an in-house team, and a meal preparation business that is approaching its one-year anniversary.
Must Haves
• Proactive and self-motivated, with the ability to identify opportunities to improve business processes.
• Highly organized and structured in managing tasks and priorities.
• Strong attention to detail and accuracy.
• Numbers-driven with the ability to prepare and interpret reports and dashboards.
• Enjoys improving systems and creating efficient workflows.
• Able to work independently without waiting for instructions.
• Strong written communication skills for customer service and outreach emails.
• Experience using Google Workspace (especially Google Drive and Google Sheets).
• Experience maintaining CRM systems and customer databases.
• Familiarity with Shopify order management.
• Comfortable creating reports, spreadsheets, and SOP documentation.
• Ability to multitask across customer service, administrative, sales, and marketing functions.
• Good time management and organizational skills.
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
