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Freight Logistics Operator

Easy Outsource

Role overview

Qualifications

  • Strong communication skills
  • Detail-oriented with excellent organisation
  • Comfortable with logistics or admin software
  • Previous experience in logistics, freight, transport, or admin is ideal

Responsibilities

  • Respond promptly to incoming calls and emails
  • Enter and manage job bookings in logistics system
  • Conduct follow-up calls on quotes and past jobs
  • Manage data entry, document organisation, and CRM updates

Key facts

  • Remote from: Anywhere
  • Full time
  • English

Hard skills

Job Planning Data Entry Customer Experience Improvement Organizational Structure

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork

About the company

Easy Outsource logo

Easy Outsource

Outsourcing & Offshoring

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Company details

Company typeStartup
IndustryOutsourcing & Offshoring
Company size11 - 50

Links

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Job description

This is a remote position.

About the Role

This is a varied, fast-paced role that combines logistics coordination, customer service, sales support, and admin. You'll be the first point of contact for customers, manage bookings from end to end, assist with outreach, and work closely with the owner to support pricing strategies and rate management.



Requirements

Key Responsibilities

  Customer Communication & Support

•       Respond promptly and professionally to incoming calls and emails

•       Provide exceptional service and problem-solving support to both new and existing customers

•       Keep customers updated on job statuses, delays, or changes proactively

•       Build long-term relationships by offering reliable, helpful, and friendly service

  Job Booking & Coordination

•       Enter and manage job bookings in our logistics system with precision

•       Liaise with drivers, partners, and internal teams to ensure on-time deliveries

•       Track and monitor job progress and troubleshoot issues as they arise

  Sales & Outreach

•       Conduct follow-up calls on quotes and past jobs to convert leads

•       Reach out to potential clients and repeat customers to generate new business

•       Assist with quote preparation and sales admin tasks

•       Identify upsell or cross-sell opportunities and flag to the owner or sales team

  Admin & Operational Support

•       Manage data entry, document organisation, and CRM updates

•       Prepare daily run sheets and assist in coordinating schedules

•       Handle invoicing and paperwork as required

•       Support compliance and reporting tasks

  Collaboration with Management

•       Work closely with the owner to determine customer pricing and freight rates

•       Provide input on rate competitiveness, job margins, and service value

•       Help implement pricing strategies and adjust rates as needed

 

About You

•       Strong communication skills—confident on the phone and clear in emails

•       Detail-oriented with excellent organisation and follow-through

•       Comfortable with logistics or admin software (training provided)

•       Proactive mindset and a willingness to take initiative

•       Team player who enjoys working in a small, close-knit team

•       Previous experience in logistics, freight, transport, or admin is ideal

•       Bonus points if you’ve worked in a customer-facing role or supported sales

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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